Requirements
Candidates must hold a full, clean driving licence with C1 or C entitlement and possess a working knowledge of health and safety legislation. A flexible attitude, strong organizational skills, and an understanding of mechanical machinery maintenance are essential for this role.
Job Description
MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 149 branches and over 3300 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!
Main Purpose
To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service.
To promote MKM to be the merchant of choice within your geographical area.
Sales & Service
Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
Loading and unloading the vehicle with small plant, tools and alloy towers.
Ensure sales orders and delivery schedules are processed accurately and promptly.
Supporting all Company initiatives
Following plans to continuously improve customer experience – representing the company, meeting different customers and driving to different locations on a daily basis.
Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
Understanding local market issues and communicate to Manager to support sales growth plans.
Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
Carrying out daily and weekly vehicle checks.
Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
Provide an efficient hire experience, demonstrating exceptional customer service skills in all aspects of the working day.
Product Knowledge
Provide specialist advice and product information
Ensure that product knowledge is up to date and applied accurately in customer conversations.
Presentation
Assist supervisor with managing stock levels, incoming goods checked against delivery tickets and participate in stock takes as required.
Skills, Knowledge and Experience
Essential
Full, clean driving licence (C1 or C entitlement is essential).
Working knowledge of appropriate Health & Safety legislation
A relevant understanding of the market and product knowledge
Ability to work on own initiative and as part of a team.
Flexible and enthusiastic attitude.
Must be committed to delivering great customer experiences.
Able to create and maintain successful relationships.
Good organisational skills to manage stock.
Have a good understanding of the mechanical aspect of servicing and fixing of machinery.
Desirable
GCSEs (Or equivalent) – Maths & English
Experience in a sales/customer focused role.
IT literate
Previous experience within the Tool Hire industry would advantageous.
HGV driving experience is not essential, newly qualified drivers are also welcome.
Benefits
A competitive pay package.
Generous discretionary bonus scheme
Substantial staff discounts
Training and development opportunities
Holiday scheme which rewards length of service
Holiday Purchase Scheme
Perkbox discounts
Contributory pension scheme
Financial Planning Support
Cycle to work scheme.
Free parking
Enhanced Maternity
Enhanced Paternity
Employee Assistance Programme
Mental Health Support
This role will involve working alternate Saturday mornings.
Any queries, please call on: 01482 262280
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