Telesales Team Manager - Belfast/Remote
Requirements
Requires proven success as a high-performing Sales Consultant or Manager, specifically within a B2B or telesales environment. Candidates must possess strong leadership skills, a data-driven mindset, and experience managing remote or office-based teams.
Job Description
For over 60 years, Yell has been helping local businesses thrive. Once known for the iconic Yellow Pages, today we’re the UK’s number one managed digital marketing partner, delivering innovative solutions in websites, SEO, social media, and paid advertising. We work with some of the biggest names in the digital world, including Google, to help small and medium businesses get found, get chosen, and grow.
Job Description
About the role
Salary: £40-45k DOE, & OTB of £17,250
This role requires Belfast-based candidates to be office-based.
We have an exciting opportunity for a Telesales Manager to join our team. In this role, you’ll lead, coach, and inspire a high-performing team of telesales consultants focused on winning new business while also building strong, lasting relationships through account management. We’re looking for a hands-on leader who thrives in a fast-paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.
Qualifications
Key Responsibilities
- Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets.
- Drive new customer acquisition through proactive contact strategies.
- Support consultants in account management, ensuring existing clients receive world-class service and maximising upsell/cross-sell opportunities.
- Deliver structured coaching, call listening, and regular 1:1s to improve skills, confidence, and results.
- Analyse performance data to identify opportunities, celebrate success, and address areas for improvement.
- Create a positive, high-energy team culture that values collaboration, development, and achievement.
- Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences.
- Proven success as a high-performing Sales Consultant or Sales Manager, ideally in a telesales or B2B environment.
- Strong background in new business development and account management.
- Experience managing and motivating remote or office-based sales teams.
- Excellent communication, coaching, and leadership skills with high levels of emotional intelligence.
- Data-driven mindset with the ability to translate insights into actions that drive performance.
- Energetic, inspirational, and resilient leader who thrives in a target-driven environment.
What we offer
- 23 days’ holiday (rising with service).
- Opportunities to work with global partners such as Google.
- Employee Assistance Programme with 24/7 wellbeing support.
- Flexible pension scheme to suit your needs.
- Access to exclusive employee discounts with leading retailers and brands.
- Gold Award Incentive: Two-day luxury trip to the Algarve for top performers
- Uncapped Bonuses: A strong motivator for ambitious sales professionals
- Engaged Management Team: Leadership is actively involved and supportive
- Proven Product Set: Customers love what’s being offered—this builds trust
- Vibrant Belfast Office Culture: A dynamic environment with growth potential
Skills
About Yell
Since 1966, we’ve been helping UK businesses grow – from printed ads in the Yellow Pages to powerful, AI-driven digital marketing that delivers real results. As the UK’s No.1 for managed digital advertising for local businesses*, we make it easy for you to get found, trusted and chosen online. We bring all your marketing together – from your website and SEO to business profiles, ads, reviews and analytics – and manage it all for you. Everything works in sync to attract more customers and help your business grow with confidence. With Yell, everything’s managed under one roof – one trusted partner, one simple dashboard and one predictable monthly payment. What makes us different is simple: Yell offers the UK’s only guaranteed way to protect your marketing investment. With our Lead Guarantee, you’ll get enough leads to cover your total spend (at minimum) – or we’ll refund the difference. It’s marketing that’s risk-free, stress-free and proven to perform. Today, over 50,000 UK businesses trust Yell to manage their digital marketing – combining real expertise, AI technology and six decades of local insight to keep them ahead of the competition. *among direct competitors that target local businesses regardless of industry (MBrain, 2023)
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