Team Manager - London Selfridges Men's Wear

Job description:

INTRODUCTION

 

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 
 

JOB PURPOSE We are hiring a Team Manager to lead our Men's Wear team within the iconic Selfridges London store. This is an exciting opportunity to take ownership of a key luxury category, driving commercial performance while creating exceptional and memorable experiences for clients from around the world.   As Team Manager, you will play a pivotal role in developing a high-performing team, elevating clientelling activity and strengthening long-term client relationships. Working closely with the wider leadership team, you will help shape the future success of Men's Wear within one of the world's most recognised luxury retail destinations. RESPONSIBILITIES

• Lead, coach and inspire a team of Client Advisors to deliver exceptional luxury service and achieve ambitious commercial goals.
• Drive category performance through visible shop floor leadership, performance management and regular coaching.
• Build a culture of client development, ensuring the team proactively nurtures long-term relationships and repeat business.
• Create elevated and personalised client experiences that reflect Burberry's luxury standards and brand values.
• Support operational excellence by overseeing floor coverage, stock management, transfers and execution of business priorities.
• Collaborate with leadership colleagues across Selfridges to deliver a seamless client experience and maximise commercial opportunities.

PERSONAL PROFILE

• Experience leading a team within luxury retail, premium retail or a highly service-focused customer environment.
• Strong clientelling capability with a proven ability to build lasting client relationships and drive repeat business.
• Commercially minded with an understanding of how exceptional client experiences contribute to business performance.
• A collaborative leader who motivates others through coaching, development and clear communication.
• Comfortable working in a dynamic retail environment where priorities can change throughout the day.
• Passionate about luxury fashion, customer experience and delivering consistently high standards.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.