ServiceNow Product Owner
Requirements
Requires at least five years of ServiceNow experience across CSM, ITSM, ITAM, ITOM, and SPM, along with knowledge of Customer Support, Customer Success, and Project Delivery processes. Candidates should bring business analysis, functional consulting, solution design, and systems optimization skills, and be able to translate stakeholder requirements into practical technology solutions.
Job Description
Role Title: ServiceNow Product Owner
Status: Permanent
Location: London | Hybrid
Salary: Up to £90,000
We are working with a leading global SaaS company who is seeking a ServiceNow Product Owner to take ownership of their ServiceNow Platform. This position will be responsible for shaping the roadmap and ongoing optimisation of ServiceNow CSM, ITSM, ITAM, ITOM and SPM, supporting both Customer Success and Project Delivery functions across the business.
Reporting into the CIO, you'll collaborate with senior stakeholders to understand operational challenges, deliver technology improvements, and ensure the ServiceNow platform continues to support customer outcomes, service excellence and successful project delivery. This is an ideal opportunity for someone who enjoys combining strategy, stakeholder engagement and hands-on systems leadership.
Key Responsibilities:
- Act as the lead IT partner for the Customer Success and Project Success and build strong relationships with stakeholders and subject matter experts.
- Own and shape the application roadmap for the domain, including enhancements, optimisation opportunities, and longer-term change.
- Engage third-party vendors and implementation partners where required for delivery, support, or specialist expertise.
- Provide direction and prioritisation to system administrators or application specialists delivering configuration, support, and maintenance activities.
- Manage application upgrades and corresponding communication and change management to the business.
- Support testing, business readiness, user adoption, and continuous improvement across the application landscape.
Role Requirements
- Experience and knowledge of Customer Support, Customer Success and Project Delivery processes.
- A blended skill set spanning business analysis, functional consulting, solution design, and systems optimisation.
- Proven ability to work with business stakeholders to understand requirements and deliver practical technology solutions.
- 5+ years working with ServiceNow (CSM, ITSM, ITAM, ITOM and SPM).
- Proven ability to work with business stakeholders to understand requirements and deliver practical technology solutions.
If this role is of interest, please reply directly or email freddy.clinton@systemsaccountants.com
Skills
About SystemsAccountants
SystemsAccountants www.systemsaccountants.com is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop & optimise Finance, ERP and Analytics systems. We specialise solely in sourcing, vetting and placing professionals who have a hybrid combination of finance/accounting experience & qualifications, blended with technology (GL / ERP / eProc / EPM / BI / Analytics), project and change management expertise. Qualitative candidate assessment We understand that to deliver a truly insightful and qualitative search and selection process it is essential that we meet our candidates and clients in person. We have physically met and interviewed thousands of candidates, giving us a unique insight into their soft skills as well as the technical expertise portrayed in their CV’s or LinkedIn profiles; enabling us to source and present best-fit candidates. Finance Systems and Projects know-how Our experienced team of account managers and researchers have an average tenure of 8 years. Our internal training is concentrated on the functionality and architecture of Finance & ERP systems. This is to ensure that we are fully able to comprehend the skill sets our clients wish to hire and in turn, to enable us to critically evaluate the level of technical and functional proficiency of candidates we source and assess. Furthermore we have developed deep subject matter expertise of how ERP and Analytics systems underpin best practice business processes and operating models. We have a capability to source and vet finance systems professionals on a global basis and have offices in London, Chicago, New York, Rotterdam & Berlin. Unlike typical search & selection firms our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored ‘in-person’ service, with the added market insight.
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