Orion Technology Services
Service Desk Engineers
Requirements
Candidates should have experience in an IT support or service desk environment and knowledge of Windows, Microsoft 365, Active Directory, and networking fundamentals. Strong troubleshooting, problem-solving, communication, and customer service skills are required; ITIL Foundation certification and managed services or enterprise support experience are preferred.
Job Description
Role Overview
We are hiring proactive and customer-focused Service Desk Engineers to deliver high-quality technical support and ensure smooth IT operations for our clients. You will play a key role in incident resolution and user experience.
Key Responsibilities
- Provide Level 1 / Level 2 technical support.
- Troubleshoot hardware, software, network, and access issues.
- Manage incidents, requests, and escalations via ticketing systems.
- Support Microsoft 365, Active Directory, endpoints, and collaboration tools.
- Maintain documentation and knowledge base.
- Ensure SLA compliance and customer satisfaction.
Required Skills & Experience
- Experience in IT Support / Service Desk environment.
- Knowledge of Windows, Microsoft 365, AD, and networking fundamentals.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service mindset.
Preferred
- ITIL Foundation certification.
- Experience in managed services or enterprise support.
Benefits & Rewards
- Competitive salary aligned with UK market benchmarks
- Performance bonus (role dependent)
- Pension contribution scheme
- Private healthcare (after probation)
- Paid annual leave + UK public holidays
- Training, certifications, and career development support
- Flexible / hybrid working (role dependent)
- Employee wellbeing and assistance programme
Visa & Right to Work
Orion Technology Services is an equal opportunity employer.
- Applicants must have the legal right to work in the UK at the time of application.
- Sponsorship may be considered for highly skilled candidates where role requirements meet UK Skilled Worker visa criteria.
Why Join Orion Technology Services
- Work on meaningful, enterprise-scale transformation programmes
- Collaborative and innovation-driven culture
- Strong career progression and leadership exposure
- Cutting-edge work across cybersecurity, cloud, and digital transformation
Apply today and become part of a team delivering technology with purpose, precision, and impact.
Skills
About Orion Technology Services
Orion Technology Services LTD is a leading digital data and technology transformation specialist based in the UK. We provide a wide array of services including technology solutions, IT support, transformation consulting, project management, cyber security, cloud migrations, end user computing, meeting room technology, network infrastructure, wireless technology, telephony, web development, and leadership. Our goal is to generate leads, provide valuable information, and effectively market our services. We invite you to explore our website and learn more about our expertise in technology transformation consulting.