Requirements
The ideal candidate possesses a proven track record in sales and team leadership with a passion for storytelling and customer service. Applicants must be able to work flexible retail hours and provide proof of their right to work in the United Kingdom.
Job Description
Jo Malone London
Overview
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional
customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly
be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo
Malone London™ to our customers, global colleagues, and corporate clients and media contacts.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding
consultations where you will help people bottle some of their most precious memories. From floral
crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the
talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver
on service goals. Other responsibilities include, but are not limited to, maintaining the store
environment, operations, assisting with administrative, opening and closing of the Boutique and
housekeeping duties. The Senior Stylist will understand the individual sales and service goals of the
Stylists and help them to achieve their goals by providing help, advice and motivation.
Responsibilities
• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete any administrative tasks to a high standard and in a timely manner
• To be aware of competitor activity and to drive an omni-channel approach
Qualifications
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will
have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious,
intelligent, smart and have a groomed, clean and crisp image.
• The ability to provide inspirational, authentic and personalized customer service
• Proven track record of achieving and/or leading a team to achieve sales and customer service
targets
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced
work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to
attend for interview