Senior Business Support Assistant - Health Improvement

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

We are seeking a motivated and experienced Senior Business Support Assistant to provide a comprehensive range of administrative support services on a fixed-term basis.

You will provide business support to the Health Improvement Team, which manages the Employability Service delivered across four HSCP services: ESTEEM, Family Nurse Partnership, Youth Health Service, and the Social Work Intensive Monitoring Service.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• This is a fixed-term post until the 31st of March 2027
• You will be working part-time hours, which are 18 hours per week, and you will work these Monday to Friday from 0900 until 1700
• This post will be based at West House, Gartnavel General Hospital.
• Please note the salary is Pro Rata for part time hours.
  
  

Key Responsibilities

You will provide administrative support to ensure the effective delivery of the Employability Service, including supporting programme monitoring requirements, maintaining accurate data through the Hanlon Employability System, and working closely with Employability Coaches to help deliver a comprehensive service.

The role involves managing day-to-day administrative duties, handling confidential information and enquiries, coordinating meetings, preparing agendas, and taking accurate minutes.

You will also be responsible for planning and organising their workload effectively, using problem-solving skills to manage competing priorities and deadlines while working collaboratively within both a small team and a wider service network.

Knowledge, training, qualifications and/or experience required to do the job:

• Proven experience in a business support or administrative role.
• HNC or SVQ Level 3 in a Business Support-related subject, or equivalent relevant experience.
• Excellent organisational, planning, and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a wider team.
• Experience of managing competing priorities and solving problems effectively.
• Significant experience of organising meetings and producing accurate, detailed minutes.
• Highly proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Excellent attention to detail and accuracy.
• Experience of handling confidential information appropriately.
• Experience of using electronic data management systems, preferably including the Hanlon Employability System (desirable).
  
  

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies
  
  

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:Nicola Scott - Health Improvement Lead on 07816 225 854 or nicola.scott9@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early due to the volume of response. Please submit your application form as soon as possible.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
  
  

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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