Scheduler - North London

Department: Operations

Employment Type: Full Time

Location: Garman Road - Tottenham

Description

Key Responsibilities

• Schedule and coordinate minor reactive highway maintenance works, ensuring jobs are allocated efficiently and completed within contractual deadlines.
• Manage and maintain daily and weekly work schedules for operational teams.
• Prioritise reactive works based on urgency, safety requirements, contractual response times and available resources.
• Allocate jobs to operational teams, considering location, workload, skill sets and resource availability.
• Monitor scheduled activities and make adjustments to accommodate emergency works, changing priorities or unforeseen delays.
• Identify opportunities to improve scheduling efficiency and minimise unnecessary travel or downtime.
• Ensure works are programmed logically to maximise productivity across operational teams.

• Liaise closely with supervisors, operatives and contract management teams to ensure effective coordination of works.
• Act as a key point of contact for scheduling enquiries and updates.
• Communicate changes to work schedules promptly and effectively to relevant teams.
• Coordinate with subcontractors and suppliers where required to support the timely delivery of works.
• Monitor job progress, proactively identifying potential delays and escalating issues where necessary.
• Support operational teams in resolving scheduling conflicts and resource constraints.

• Maintain accurate and up-to-date scheduling records within relevant systems.
• Track the progress of reactive works from allocation through to completion.
• Monitor outstanding jobs and ensure works are scheduled within contractual timescales.
• Assist with the preparation of scheduling reports, performance updates and workload forecasts.
• Ensure completed works are accurately recorded and relevant information is updated within company systems.
• Support the achievement of contractual KPIs and service delivery targets.
• Identify recurring scheduling challenges and contribute ideas for improving processes and efficiency.

Skills, Knowledge and Expertise

• Strong organisational and time-management skills, with the ability to manage multiple tasks and competing priorities.
• Previous experience in a scheduling, coordination, logistics or operational administration role.
• Excellent communication and interpersonal skills, with the confidence to liaise with colleagues at all levels.
• Ability to work effectively in a fast-paced environment where priorities can change at short notice.
• Strong attention to detail and a commitment to maintaining accurate records.
• Confident IT skills, including Microsoft Office, particularly Excel and Outlook.
• A proactive and solutions-focused approach to problem-solving.
• Ability to work independently, use initiative and make informed decisions.
• Strong teamwork skills and a collaborative approach to working with operational colleagues.

• Previous experience within highways maintenance, civil engineering, utilities, construction or a similar operational environment.
• Experience scheduling reactive maintenance works or coordinating field-based operational teams.
• Understanding of highway maintenance activities, including pothole repairs, minor carriageway and footway repairs, and other reactive works.
• Familiarity with contractual response times, service-level agreements (SLAs) and performance targets.
• Experience using works management, scheduling or asset management systems.
• Understanding of traffic management requirements and their impact on scheduling works.
• Knowledge of local authority highways maintenance contracts.
• Experience managing resource allocation across multiple teams or geographical areas.

Our Values