SAP Account Manager

About the Role

We are looking for an experienced Account Manager with a strong background in the SAP ecosystem to join our growing UK team and play a pivotal role in developing long-term partnerships with our SAP customers.

As an Account Manager, you will be the trusted advisor and primary point of contact for a portfolio of SAP customers – from organisations planning or delivering an S/4HANA transformation, through to customers we support on an ongoing basis through Application Management Services (AMS). You will build strong stakeholder relationships, ensure customers realise value from their SAP investment and our services, identify growth opportunities and work closely with our delivery teams to achieve exceptional outcomes.

This is an excellent opportunity for someone who combines relationship management and commercial awareness with a credible understanding of SAP S/4HANA (Public and Private Cloud), S/4HANA migrations and AMS delivery – while taking a technology-agnostic view of each customer’s wider needs, helping them succeed across the full lifecycle and contributing to business growth.

About delaware

We exist to help our clients reach their full potential, by applying our common sense, business experience and passion for technology.

delaware is a global consultancy that partners with leading technology providers such as SAP to which we are a Platinum Partner, and Microsoft, as well as many others, to deliver advanced digital solutions. We develop, innovate and implement technology transformations guiding our clients towards an intelligent future.

Everyone at delaware is a steward of the business. We are building for the future and for those that succeed us, and we take responsibility for our relationship with the social and ecological environment.

What will you be doing?

Develop and strengthen client relationships

• Act as the primary point of contact for assigned customer accounts.
• Build trusted relationships with stakeholders across all levels of the customer organisation.
• Understand customer priorities, challenges and strategic objectives, including their SAP landscape, S/4HANA roadmap and transformation timelines.
• Maintain regular engagement through review meetings, business discussions and proactive communication.

Drive account growth

• Protect and grow revenue within your account portfolio, including recurring AMS and managed-service contracts.
• Identify opportunities to expand our services across S/4HANA implementation, migration, optimisation, AMS and adjacent SAP solutions.
• Look beyond SAP to spot wider opportunities within your accounts – such as Microsoft, Salesforce, data and integration and AI delivery and adoption – where they add value for the customer.
• Lead AMS renewal discussions and support commercial negotiations for both projects and services.
• Develop and maintain strategic account plans aligned to each customer’s SAP roadmap.
• Position the transition from transformation programme to AMS early, ensuring continuity and value for customers beyond go-live.

Deliver customer success

• Ensure customers achieve measurable value from their SAP investment and our services, from programme delivery through to post-go-live support.
• Monitor customer satisfaction, engagement and overall account health.
• Lead Quarterly Business Reviews, AMS service reviews and executive-level S/4HANA roadmap discussions.
• Manage issues proactively and coordinate effective resolutions when required.

Collaborate across the business

• Represent the customer’s interests internally.
• Work closely with SAP and non-SAP delivery, solution architecture, AMS and leadership teams to ensure alignment.
• Coordinate resources to address risks, opportunities and customer requirements.
• Build strong partnerships that deliver successful outcomes for customers and the business.

Manage risk and account health

• Monitor customer engagement, programme status, AMS service performance (including SLAs) and commercial indicators.
• Identify potential risks early and implement mitigation plans.
• Maintain clear, proactive communication throughout the customer lifecycle.
• Help customers navigate challenges while strengthening trust and confidence.

Is there a match?

Essential experience and capabilities

• Proven experience in Account Management or Client Relationship Management for SAP customers, ideally within an SAP partner, systems integrator or consultancy.
• A sound understanding of SAP S/4HANA, including the differences between S/4HANA Cloud Public Edition and Private Edition and how these shape customer roadmaps.
• Experience working with customers through S/4HANA transformation and migration programmes, including ECC to S/4HANA (greenfield, brownfield or selective approaches).
• Experience managing or growing SAP Application Management Services (AMS) relationships, including renewals and service expansion.
• A technology-agnostic mindset, with the curiosity to understand customer needs beyond SAP and bring in the right capabilities from across our wider portfolio.
• Strong stakeholder management and relationship-building skills.
• Commercial awareness, with experience supporting renewals, retention and account growth across both project and recurring-service revenue.
• Excellent communication, presentation and negotiation skills.
• The ability to influence and collaborate across multiple teams and business functions.
• Strong planning, organisational and problem-solving skills.
• A proactive approach to identifying opportunities and managing risk.

Desirable experience

• Familiarity with SAP RISE and GROW offerings and the SAP cloud commercial model.
• Experience of the transition from implementation programme into AMS, including hypercare and service onboarding.
• Experience conducting executive-level customer reviews, AMS service reviews and strategic planning sessions.
• Knowledge of account planning, governance and customer success methodologies.
• Awareness of the wider SAP portfolio, such as SAP Business Technology Platform (BTP), integration and analytics, as well as complementary technologies such as Microsoft and Salesforce.

Our Culture and Values

We attract and retain only the best people who share our values and thrive in our culture. We strive for the highest levels of excellence in all that we do – with our clients, our people, our business, our careers.

We do the right thing to satisfy our clients, combining quiet confidence and a human touch. We are open, positive, enthusiastic and energetic. At delaware we value and invest in personal competence as much as technical competence and we all want to help each other succeed. We value diversity for the breadth of perspectives and skills it brings us and the better results it produces.

We enjoy each other’s company. We work hard together and we have fun together. We trust one another.

Underpinning our culture are our core values. They are a living part of our daily interactions, influencing what we do and how we do it. They guide how we work with our colleagues, customers, and partners.

Care - we take responsibility. Commitment - we commit, we deliver. Community - we are better together. Respect - inclusive and diverse. Entrepreneurship - we cherish creativity and drive

Let's meet!

Come have a chat with us and tell us all about your skills, talents and previous experience.

Make sure to connect with us if you have any questions whatsoever.

Click the Apply now button below and hopefully we'll get to meet each other soon!

Right to work

Please note that it is a legal requirement that you have the right to work in the UK by the time you commence employment. We therefore ask those shortlisted for interview to provide evidence of their right to work in the UK during the recruitment process.

delaware holds a sponsor licence but not all roles are suitable for sponsorship, especially as, in some cases, individuals are required to work on long term client contracts, and this is not permitted under the sponsorship regime. Also, in some case individuals may be required to work in Ireland or elsewhere in Europe at short notice. If you do not currently have the right to work in the UK we will still consider your application.

If your application is successful beyond the first interview stage we will consider whether sponsorship is a possibility or, where appropriate, whether there are any other immigration options available but unfortunately we cannot guarantee that sponsorship will always be possible.