Requirements
Candidates should have previous experience in administration or sales support along with strong organizational and communication skills. Proficiency in Microsoft Office is required, with knowledge of business systems like Power BI or D365 considered beneficial.
Job Description
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.
We are looking for a Sales Coordinator to support the continued growth of our Northern & Eastern Europe business. Reporting to the Sales Lead, Northern & Eastern Europe, you will play a key role in supporting the Sales team, ensuring customer orders are processed accurately and efficiently, and helping to deliver an exceptional customer experience across the region. This role combines customer relationship management, order administration, reporting and commercial support, ensuring products are delivered to customers on time and in line with their requirements.
You'll be
Building solid, positive relationships with our customers and maximising revenue opportunities customers across the Northern & Eastern Europe region
Processing customer orders accurately and managing back orders through to resolution
Monitoring stock availability and supporting stock allocation activities
Communicating order confirmations, stock updates and delivery information to customers
Providing regular updates on order status and back orders to customers and the Sales team
Collaborating with internal teams to ensure orders are shipped accurately and on time
Supporting the Sales team with administrative and coordination activities
Preparing sales reports, data analysis and commercial insights to support decision-making
Coordinating customer events, product launches and regional initiatives
Maintaining accurate customer records and information across internal systems
You'll have
Excellent written and verbal communication skills
Previous experience in an administration or sales support role
Strong organisational skills with the ability to manage multiple priorities
High levels of accuracy and attention to detail, particularly when processing orders
Confidence using Microsoft Office applications, including Excel and PowerPoint
Experience working with business systems and reporting tools, with knowledge of Power BI or D365 beneficial
The ability to work effectively in a fast-paced environment
Strong relationship-building skills with both internal and external stakeholders
A proactive, positive and flexible approach to teamwork
A genuine appreciation for the Jellycat brand and what it represents