Retail Store Manager
Requirements
The employer seeks an experienced, sales-focused Retail Store Manager, ideally with at least one year of experience supporting or running a successful store in premium retail or fragrance. The role calls for strong team leadership, commercial focus, customer service, and the ability to deliver sales targets and high retail standards.
Job Description
Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
We’re looking for an experienced sales focussed Retail Store Manager, ideally with at least one year’s experience supporting or running a successful store within premium retail or fragrance to join us and lead our Broadgate Shopping Centre lifestyle store’s team on continued success. This is a permanent opportunity working 37.5 hours a week.
Ready to build momentum in your retail career journey? It starts here with us.
Every Customer, Every Visit, Every Day…
As Retail Store Manager, you’ll lead your team from the front, setting the standard for an immersive customer experience, connecting with our customers who are discovering our products for the first time or falling in love with them all over again.
Engaging and self-driven by results, you’ll coach and develop first class Retail Advisors to think and act commercially, building a culture that champions a high-performing and collaborative team that overachieves targets and drive profitable sales.
You’ll own and deliver store sales and KPIs, using data and insight to reduce costs while strengthening Molton Brown's presence on the high street as the authority in lifestyle products that our customers love to Cleanse, Wear and Live in.
Passionate about brand activation, you’ll identify opportunities to maximise sales through thoughtful events that make a lasting impact to our devoted customers, bringing our brand to life with every customer, every day.
You’ll think through the eyes of a customer, maintaining high standards to ensure your store is always ready to greet everyone flawlessly by driving retail excellence standards that reflect our brand’s aspirations both on the shop floor and operationally behind the scenes.
In return for going the extra mile every day, we offer personalised career development, a competitive salary of £37,000 - £39,000 DOE, a quarterly bonus when your stores targets are achieved and a range of benefits including:
- 50% staff discount across Molton Brown
- 25 days holiday + bank holidays
- Your birthday off
- Five free products every quarter to really get to know our products!
- Private healthcare & wellbeing support
- Pension scheme, travel loans & cycle-to-work scheme
- Access to exclusive learning, qualifications & career development pathways
- A culture where your voice is valued and your growth is supported
- Two additional Summer paid days off between June and August (2026)
What you can expect from us:
- An entrepreneurial environment where passionate and innovative teams come together.
- Respect, teamwork and collaboration are at the heart of how we work.
- A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant)
- A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more…
- Learning and development opportunities
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Skills
About Molton Brown
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Our Eaux de Parfum and Toilette, and Bath, Body, Hair and Home collections have been Made in England since day one – and we’re committed to this for our future. Sourcing only the best ingredients in exceptional fragrance concentrations, our quality has awarded us with a Royal Warrant from Her Majesty Queen Elizabeth II. As part of our ever-evolving sustainable journey, we never have and never will test on animals, we run our own manufacturing facility in Elsenham and we champion beauty that’s kinder to the environment. Inspired by our progressive home, London, we work side-by-side with our eclectic set of perfumers to empower you with long-lasting, distinctive fragrances you’ll love. We’re one of the leading global brands in the cosmetics portfolio of Japanese consumer goods company, Kao Corporation. Growing from small-scale artisans into the international fragrance brand we are today, our pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
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