Overview

This is a rare opportunity to join and make a meaningful impact in ELEMIS' highest-performing UK & Ireland location at Kildare Village. As part of our flagship store team, you'll play a key role in driving success through our busiest trading period, Join us during our peak Christmas trading season and become part of a high-performing team in our number one flagship store, helping to deliver an exceptional customer experience, drive strong commercial results, and make a real contribution to one of the most exciting periods of the retail calendar.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting-edge science with naturally derived ingredients to deliver exceptional skincare products and spa experiences worldwide.

Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Retail Sales Consultant at ELEMIS, you’ll drive retail performance through exceptional client engagement, expert product knowledge, and a highly personalised, consultative approach.

You’ll create elevated, results-focused retail experiences that build long-term client loyalty and maximise every sales opportunity. Using your skincare expertise and ELEMIS consultation tools, you’ll confidently guide clients to the right products and routines for their individual needs.

You’ll play an important role in growing a strong and engaged client base—ensuring every interaction supports conversion, retention, KPI achievement, and brand advocacy, while bringing the ELEMIS brand to life in a premium retail environment.

Responsibilities

Deliver exceptional client experiences

Create personalised, engaging client interactions that drive conversion and retail performance
Confidently approach and engage clients, using effective questioning and active listening to understand their needs
Provide tailored product recommendations that support individual skincare goals
Ensure every client experience is professional, welcoming, and results-focused

Drive sales and commercial performance

Maximise every interaction to increase sales, average transaction value, and overall counter results
Take ownership of achieving and exceeding personal KPIs
Build, manage, and grow a loyal client base through consistent engagement and follow-up
Encourage repeat purchases and long-term skincare routines to strengthen client retention

Use consultation expertise and technology

Carry out in-depth skincare consultations, including HD skin scans
Assess skin concerns and recommend tailored skincare routines
Use insights to build trust and support confident purchasing decisions
Follow up with clients to review results and maintain engagement

Champion product knowledge and brand standards

Maintain strong knowledge of ELEMIS products, ingredients, and routines
Stay up to date with new launches, innovations, and trends
Represent the brand with professionalism, credibility, and enthusiasm
Ensure the counter reflects a consistently premium retail environment
Build relationships and brand advocacy

Qualifications

Who You Are

Passionate about skincare, retail, and delivering outstanding client experiences
Experienced in luxury retail, sales, or beauty environments
Confident in a consultative selling approach and making personalised recommendations
Proven track record of achieving targets in a KPI-driven environment
Skilled at building strong client relationships and encouraging repeat business
A clear communicator who can engage and build trust with a wide range of clients
Comfortable using (or open to learning) skincare technology
Motivated to deliver results while contributing to a collaborative team environment
A positive and inclusive team player who values diversity and different perspectives

Elemis

Retail Sales Consultant

Requirements

Job Description

Who You Are

Skills