Retail Sales Consultant

Department: Retail

Employment Type: Permanent - Full Time

Location: Harrods, London

Description

Retail Sales Consultant | ELEMIS

Inspire confidence. Create connections. Turn passion into performance.

Contract: 37.5 hours per week

Availability: Full flexibility across weekdays, weekends and evenings is essential.

Discover ELEMIS

At ELEMIS, every great client experience starts with a conversation. It’s about understanding what matters to each person, helping them discover skincare that delivers and creating moments that inspire confidence - and keep them coming back.

Founded in 1989, ELEMIS is a global British luxury skincare brand and proud B Corp. We combine nature’s finest ingredients with pioneering skincare science to create award-winning products and results-driven skincare experiences.

Our people bring this difference to life. As we continue to grow across the UK, US and international markets, we’re looking for confident, commercially minded individuals who love connecting with people, are passionate about skincare and thrive on turning great service into great results.

Your role in driving our success

As a Retail Sales Consultant, you’ll bring the ELEMIS experience to life through engaging consultations, expert skincare recommendations and genuine client connections.

You’ll uncover client needs, create personalised skincare routines and use your product knowledge to deliver an exceptional experience. Alongside this, you’ll take ownership of your KPIs, maximise sales opportunities and build lasting client relationships that drive loyalty, repeat business and commercial success.

Key Responsibilities

The impact you’ll make

Create connections that convert

• Confidently approach and engage clients, opening conversations that feel welcoming, relevant and personal.
• Ask thoughtful questions and actively listen to uncover individual skincare concerns, goals and preferences.
• Deliver tailored consultations and use HD skin scans and ELEMIS consultation tools to make recommendations more personal, meaningful and compelling.
• Guide clients through product choices with confidence, helping them understand the benefits and value of the right skincare routine.
• Build trust at every stage of the sales journey, creating a premium experience that inspires clients to buy with confidence.
  
  

Turn recommendations into results

• Take a proactive approach to selling, making the most of every interaction to convert interest into purchases and maximise sales opportunities.
• Build complete skincare routines and complementary product recommendations that meet client needs while growing basket value.
• Own your KPIs, including sales targets, conversion, average transaction value and repeat business, using performance insights to identify opportunities and improve results.
• Confidently communicate product benefits, overcome objections and help clients make informed purchasing decisions.
• Follow up with clients, encourage repeat purchases and nurture relationships that strengthen retention and long-term brand loyalty.
• Celebrate individual and team achievements, bringing energy, ambition and accountability to a target-driven environment.
  
  

Bring The ELEMIS Experience To Life

• Develop expert knowledge of ELEMIS products, ingredients, skincare routines and latest innovations.
• Translate skincare science into clear, engaging conversations that demonstrate product benefits and build client confidence.
• Represent ELEMIS with authenticity, enthusiasm and professionalism, delivering a consistent luxury experience at every touchpoint.
• Maintain exceptional counter standards and support product launches, events and in-store experiences that generate excitement and sales.
• Work collaboratively with your team to share knowledge, build momentum and deliver outstanding results together.
  
  

The qualities that set you apart

You love connecting with people and have a genuine passion for skincare. You’re confident starting conversations, curious about what makes each client unique and motivated by finding the right solution for every need.

You understand that successful selling is about more than a transaction. It’s about building trust, communicating value and creating an experience that makes clients want to return. You enjoy working towards targets, take pride in your results and are always looking for ways to improve.

Skills, Knowledge and Expertise

You’ll ideally bring

• Experience in luxury retail, beauty, sales or another customer-focused environment.
• A passion for skincare and creating memorable client experiences.
• Confidence in consultative selling, product recommendations and identifying opportunities to grow a sale.
• Experience working towards sales targets or KPIs, with the drive to achieve and exceed them.
• The ability to build relationships that encourage repeat visits, purchases and client loyalty.
• Strong communication skills and the confidence to engage with a diverse range of clients.
• Curiosity about skincare technology, ingredients and product innovation, with a willingness to learn.
• A proactive, positive and inclusive approach to teamwork.
  
  

Benefits

Your future with ELEMIS

We want you to feel valued, build your expertise and be recognised for the difference you make to our clients, our business and your own career.

Enjoy a Range Of Benefits, Including

• Generous discounts on ELEMIS products and spa treatments, plus L’OCCITANE Group brands.
• 27 days’ annual leave, plus your birthday off.
• Enhanced parental leave, income protection and life assurance.
• Company pension and Employee Assistance Programme.
• Cycle to Work Scheme, Season Ticket Loan and service awards.
  
  

Grow Your Expertise And Shape Your Future

• Structured product training to build your skincare knowledge and selling confidence.
• Ongoing learning and career progression opportunities, including leadership development.
• A supportive environment where you can develop your expertise and reach your potential.
• The opportunity to make a visible impact on sales performance, client loyalty and brand growth.
  
  

Together, we belong

At ELEMIS, our people make us who we are. Justice, Equity, Diversity and Inclusion are central to our People Strategy, and we’re committed to creating a workplace where everyone feels valued, respected and empowered to thrive.

Through inclusive recruitment, fair progression opportunities, inclusive leadership and open dialogue, we work to build a culture where everyone can be themselves, share ideas and reach their potential.

Bring your talent. Share your passion. Make your mark.