Harding+
Retail Sales Associate - Mandarin Speaking
Requirements
Candidates must be fluent in Mandarin with a strong background in premium or luxury retail sales. Proven ability to meet sales targets and adapt to a high-pressure environment while living at sea is required.
Job Description
Do you have proven experience of providing excellent customer service, creating memorable and immersive experiences, allowing guests to indulge themselves in a creative and enjoyable retail environment?
If so, the big question is… are you tired of life on the high street, or have you worked at sea before and want to return?
About Us
Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 ,2023 and 2025.
What You Will Be Doing
- Living and working on a cruise ship (you could be anywhere in the world!)
- Creating an exceptional and memorable retail experience for guests on board
- Maximising sales by promoting a quality range of products through a variety of in-store events
- Developing detailed and extensive knowledge of all products as well as the brand culture
- Exceeding sales targets and participating in promotional events such as fashion shows and presentations
- Strong retail background and knowledge of premium or luxury products
- Mandarin speaking
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Motivated and driven to achieve sales targets
- Proven ability in showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong team player who is goal orientated
- Competitive salary and target-based commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Your adventure starts here!
Skills
About Harding+
Harding+ is the only 100% dedicated cruise retailer, proudly partnering with 14 cruise line operators globally, across more than 80+ cruise ships either in operation or under contract. Our mission is simple: make every cruise better. We deliver unforgettable ‘wow’ shopping experiences at sea through a unique partnership approach – bringing together cruise lines, global brands, and guests – all powered by industry-leading investment in data, insight, and innovation to drive smarter decision-making. With central hubs in Bristol, Miami, and Sydney, we operate over 300 retail shops across 80+ ships, covering 17,000m² of retail space and handling 6.6 million transactions annually. Our team includes over 1,300 onboard team members and more than 270 landside employees, working together to ensure every ship’s retail offer is relevant, high-performing, and perfectly tailored. Recognised as the Cruise Retailer of the Year by the DFNI Frontier Awards in 2022 and 2023, we are proud to be the cruise industry's first-choice retail partner.