Harding+
Retail Manager- Mandarin speaking
Requirements
Requires proven experience as a Retail Manager, fluency in Mandarin, and the ability to work in high-pressure environments at sea. Candidates must possess strong leadership skills and competence in retail operations and HR processes.
Job Description
About Us
Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.
What You Will Be Doing
- Leading a team in creating an exceptional and memorable retail experience for the guests on board
- Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
- Setting an example for your team by acting as a role model
- Identify and deliver training requirements within your team
- Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
- Consistently deliver the highest possible standards both on the shop floor and in back office operations
- Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
- Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues
- Motivated in leading a team to achieve and exceed sales targets
- Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
- Proven ability in public speaking and showcasing luxury items
- Adaptable to change and able to work in a high-pressure environment
- A strong leader and team player who is commercially driven and goal orientated
- Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
- Excellent numeracy and literacy skills
- Competitive salary and generous commission structure
- Accommodation and meals on board
- Necessary visas and seafaring documents to work at sea
- Dedicated in-house bespoke training across sales, product and brand
- Guidance, support and development from the central office team
- Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts
Your adventure starts here!
Skills
About Harding+
Harding+ is the only 100% dedicated cruise retailer, proudly partnering with 14 cruise line operators globally, across more than 80+ cruise ships either in operation or under contract. Our mission is simple: make every cruise better. We deliver unforgettable ‘wow’ shopping experiences at sea through a unique partnership approach – bringing together cruise lines, global brands, and guests – all powered by industry-leading investment in data, insight, and innovation to drive smarter decision-making. With central hubs in Bristol, Miami, and Sydney, we operate over 300 retail shops across 80+ ships, covering 17,000m² of retail space and handling 6.6 million transactions annually. Our team includes over 1,300 onboard team members and more than 270 landside employees, working together to ensure every ship’s retail offer is relevant, high-performing, and perfectly tailored. Recognised as the Cruise Retailer of the Year by the DFNI Frontier Awards in 2022 and 2023, we are proud to be the cruise industry's first-choice retail partner.