C&M Travel Recruitment
Resort Manager
Requirements
Essential previous experience in ski season chalet operations and proven leadership skills are required. Candidates must be highly organized, commercially aware, and proficient in Microsoft Office.
Job Description
Chalet Resort Manager
We're recruiting for an experienced and customer focused Chalet Resort Manager to join a leading winter sports holiday operator in the French Alps. This is a seasonal contract opportunity of approximately 5.5 to 6 months, offering the chance to lead a resort operation, manage a team of seasonal staff across multiple chalet properties and deliver exceptional guest experiences throughout the winter season.
Chalet Resort Manager – Role & Responsibilities:
- Lead and manage the day to day operation of multiple chalet properties, ensuring consistently high standards are maintained.
- Oversee, motivate and develop a team of approximately 12-14 seasonal staff, creating a positive and productive working environment.
- Act as the primary in resort point of contact for guests, ensuring excellent customer service and resolving any escalated issues efficiently.
- Deliver high levels of guest satisfaction, driving positive feedback and repeat business.
- Conduct regular property inspections to ensure standards of cleanliness, presentation, inventory and maintenance are maintained.
- Manage staff recruitment support, onboarding, training, performance management and ongoing development throughout the season.
- Build strong working relationships with local suppliers, property owners and operational partners.
- Coordinate resort logistics, including guest arrivals, departures and transfer day operations.
- Ensure all health & safety procedures, legal requirements and company policies are followed.
- Monitor resort expenditure, control costs and manage weekly financial reporting and administration.
Chalet Resort Manager – Skills & Experience Required:
- Previous ski season experience within chalet operations is essential.
- Experience managing all aspects of chalet operations and guest services.
- Proven leadership experience with the ability to motivate and develop teams.
- Strong customer service and problem-solving skills.
- Highly organised with excellent attention to detail.
- Confident communicator with strong verbal and written communication skills.
- Able to prioritise effectively and remain calm under pressure.
- Commercially aware with experience managing budgets and operational costs.
- Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
- French language skills would be advantageous but not essential.
Chalet Resort Manager – Additional Information:
- Seasonal contract position for approximately 5.5 to 6 months during the winter ski season (to start in November)
- Ski hire included, plus a contribution towards a lift pass.
- Visa and work permits will be organised for UK passport holders, ensuring a smooth transition to working in France.
- Opportunity to live and work in one of Europe's most popular ski destinations.
- Suitable for experienced Chalet Managers, Resort Managers, Hospitality Managers or Senior Chalet Hosts looking to progress into a broader leadership role.
If you have the relevant chalet, or ski industry management experience and would like to find out more, please apply online or email your CV to Lisa@candm.co.uk.
Skills
About C&M Travel Recruitment
C&M Travel Recruitment is the largest specialist travel recruitment consultancies in the UK and offer permanent, temporary, fixed-term contract and executive roles in a wide range of sectors including retail, cruise, tour operators, OTAs, leisure and business travel. Since forming in 1998, C&M Travel Recruitment is now the industry’s leading recruitment consultancy in the UK. In total, the C&M Travel Recruitment team has amassed 350 years of experience in the travel industry and more than 200 years of experience in recruitment. Building lasting relationships that add value is key to its success, and that belief has led C&M to win exclusive and preferred supplier recruitment contracts with many of the UK’s biggest and most respected travel organisations. C&M's goal is to provide the industry with the most effective, dynamic, competent and confidential recruitment service available, to travel companies, executives and candidates. The company has won numerous awards in recent years including being named Best Recruitment Agency at the British Travel Awards, as well as Best Recruitment Consultancy by Travel Bulletin, Best Recruitment Site by Travelmole, Best Travel Recruitment Consultancy at the Travel Weekly Globe Awards and Best Service Provider at the TTG Travel Awards. C&M Travel Recruitment are business partners and members of various travel associations and institutes including the ITT (Institute of Travel and Tourism), AITO (Association of Independent Tour Operators), UKinbound, The Association of Women Travel Executives (AWTE) and the Recruitment and Employment Confederation (REC). Its Director Barbara Kolosinska was also recently re-elected by ITT members to sit on the Board of Directors at ITT.