Receptionist

Join Hamilton Lane, a global leader in private markets, as we scale to meet the demands of our growing client base. Here, you’ll work with ambitious, high‑performing teams built on integrity, candor and collaboration, backed by our market-leading data and technology. We invest heavily in our people and our partners, giving you the platform to enrich lives, safeguard futures and grow your career.

What We Do

As one of the largest private markets investment firms globally, we provide innovative solutions to institutional and private wealth investors around the world, specializing in flexibility and full-spectrum access. We currently employ approximately 800 professionals operating in offices throughout North America, Europe, Asia Pacific and the Middle East, and have $1.0 trillion in assets under management and supervision, composed of $146.1 billion in discretionary assets and $871.5 billion in non-discretionary assets, as of December 31, 2025.

We are seeking a polished, service-oriented Senior Receptionist to lead the daily front-of-house experience and support day-to-day facilities operations in our London office. As the first point of contact for clients, visitors, executives, and employees, this individual will deliver a welcoming, professional, and highly organized reception experience while maintaining front desk standards, supporting meeting and visitor operations, coordinating facilities, vendors, and workplace services, and partnering closely with Facilities, Security, Executive Assistants, IT, and building management. The Senior Receptionist / Facilities Coordinator plays a key role in shaping the first impression of the firm for clients, candidates, and visitors.

Responsibilities

• Provide professional concierge-level client services five (5) days a week, working alongside our other Receptionist.
• Serve as first point of contact for all guests (internal and external) - greet and welcome all visitors, clients, and guests in a professional, courteous manner.
• Manage visitor check-in, conference and meeting room assignments, make refreshments and order catering
• Support the setting up of client events
• Manage all front desk logistics and responsibilities including phone lines, mail and courier deliveries.
• Conduct daily opening, closing, and readiness checks to ensure client-facing spaces are organized, clean, stocked, and professionally presented.
• Manage badge access for Hamilton Lane workspace and keep accurate logs of visitors badge.
• Be customer service oriented; help colleagues and guests with questions and requests (Wi-Fi access, key card access, conference room location and access, etc.).
• Maintain clean and tidy reception, guest and hospitality areas, coordinating with onsite cleaner.
• Monitor space reservation activity to ensure utilization and resolve conflicts as they arise.
• Light housekeeping: on client facing spaces. including but not limited to meeting spaces, hospitality bar, conference rooms, guest restrooms, reception and seating areas. Hamilton Lane front desk should always be clean and clear of any unnecessary items. Helping to oversee the day and night cleaners to ensure the office space remains clean and tidy.
• Support employees and clients on technology needs when requested. Engage with IT for tech support and logistics by submitting work tickets on Slack.
• Perform administrative tasks, complete light data entry, maintain document retention when necessary, and assist on other projects designated by the manager.
• Proactively liaise with executive assistance team and facilities to pursue operational excellence and efficiencies in processes.
  
  

Facilities Coordination Responsibilities

• Serve as the day-to-day point of contact for building management, landlords, and facilities vendors (cleaning, security, maintenance, pantry, and catering) to ensure consistent service delivery.
• Submit, track, and follow up on maintenance and repair requests through resolution; escalate issues to the Facilities team as needed.
• Monitor and replenish office, pantry, and hospitality supplies; place orders and track spend within approved budgets.
• Conduct regular walk-throughs of the office, including workspaces, meeting rooms, and common areas, to identify and resolve maintenance, safety, or cleanliness issues.
• Coordinate desk setups, furniture moves, workspace changes, and equipment readiness for new joiners and leavers, in partnership with IT and HR.
• Support health and safety and emergency preparedness, including fire warden duties, evacuation drills, first aid supplies, and incident logging.
• Maintain vendor records, contracts, certificates of insurance, and service schedules; assist with invoice coding, processing, and reconciliation.
• Manage contractor and out-of-hours access, including sign-in, induction, and permits for works, in coordination with building management and Security.
• Support office moves, refurbishments, and special facilities projects as directed by the Facilities Manager.
• Assist with employee engagement activities, town halls, and office events, including room set-up, catering, and logistics.
  
  

Qualifications

Must-haves:

Front Desk Employees are committed to elevating the in-office experience: bringing best practices, good processes and problem solving to the job each day.

• Ability to exercise good judgment, attention to detail, discretion, confidentiality, professionalism and flexibility in your approach.
• “Can do” attitude, punctual with strong attendance history.
• Computer literate and proficient in all software programs required for the position.
• Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment.
• Verbal and written communication skills.
  
  

Nice-to-haves

• Demonstrate strong interpersonal skills with a collaborative style.
• Ability to troubleshoot technical issues while working with IT support.
• Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls.
• Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston).
• Able to juggle multiple competing items and prioritize accordingly.
• Prior experience in facilities coordination, vendor management, or office services, ideally within a professional services or financial services environment.
• Working knowledge of UK health and safety practices; first aid or fire warden training is a plus.
  
  

Benefits

At Hamilton Lane, our benefits philosophy is simple: to provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring.

To Do This, Hamilton Lane Offers The Following Benefits

Enhancing Your Physical and Emotional Health

Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.

Developing Your Career

Tuition and certification reimbursement programs are available, along with continual education and development trainings for you to grow with Hamilton Lane.

Supporting Your Family & Community

For our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidates that join our team.

For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents.

Safeguarding Your Financial Wellbeing

Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.

Hamilton Lane is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. As a registered investment adviser, employees of Hamilton Lane may be subject to certain limitations on political contribution and personal investment activities.

Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.