Programme Manager ( FS Consulting )

We are Eversheds Sutherland, a global law firm with more than 5,000 people across over 30 countries. We are a full-service firm with deep sector and niche expertise, supporting clients across a wide range of complex legal and regulatory challenges.

We are purpose-led and values-driven, with a strong focus on enabling our clients, our communities, and our people to thrive.

Practice Group / Team: FS Consulting

Role: Programme Manager

Contract Type: Interim / Contract

Location: Outer London

Working Model: Hybrid

Start Date: Immediate Start Preferred

About FS Consulting

FS Consulting is the specialist financial services consulting practice within Eversheds Sutherland. We partner with leading banks, lenders, insurers, wealth managers and other regulated firms to deliver regulatory change, remediation, operational improvement and transformation programmes.

Our consultants work closely with client stakeholders to solve complex business and regulatory challenges, combining deep industry expertise with pragmatic delivery capabilities across the financial services sector.

The Opportunity

We are supporting a leading Financial Services client on a large-scale customer remediation programme and are seeking an experienced Programme Manager to lead a number of critical workstreams across the programme landscape.

The successful candidate will be responsible for establishing and driving delivery across multiple remediation workstreams, ensuring plans are developed, dependencies are managed, and customer outcomes remain at the forefront of programme execution. Working closely with senior stakeholders across business, operations, risk, compliance and programme leadership teams, you will ensure regulatory obligations are met while delivering successful remediation outcomes.

This is an excellent opportunity to join a high-profile remediation programme and lead the delivery of complex, large-scale regulatory and customer remediation activity within a regulated financial services environment.

Key Responsibilities

• Lead the delivery of multiple remediation workstreams across a large-scale programme.
• Develop and maintain programme plans, ensuring milestones, deliverables and dependencies are effectively managed.
• Own and drive delivery across assigned workstreams, ensuring successful execution against agreed objectives.
• Establish governance structures and reporting frameworks to provide transparency on programme progress.
• Facilitate and lead workshops with business stakeholders to define scope, requirements, delivery plans and target outcomes.
• Manage complex stakeholder relationships across business, operations, risk, compliance and executive leadership teams.
• Ensure programme activity remains aligned to regulatory requirements and expected customer outcomes.
• Identify, assess and manage programme risks, issues, assumptions and dependencies.
• Coordinate delivery across multiple teams and workstreams to ensure alignment with wider programme objectives.
• Drive decision-making and escalation processes where required to maintain programme momentum.
• Oversee resource planning and prioritisation across programme activities.
• Support the design and implementation of remediation strategies and operating models.
• Monitor delivery performance and implement corrective actions where required.
• Prepare and present programme updates to senior stakeholders and governance committees.
• Ensure appropriate programme documentation, audit trails and evidence are maintained throughout the programme lifecycle.
• Drive continuous improvement and lessons-learned activities across the programme.

Experience Required

• Proven experience working as a Programme Manager within Financial Services.
• Ability to commute to Outer London for workshops and stakeholder meetings as required.
• Extensive experience delivering large-scale remediation programmes within regulated Financial Services environments.
• Demonstrable experience managing multiple workstreams simultaneously with complex interdependencies.
• Strong programme planning, mobilisation and execution capabilities.
• Experience establishing governance frameworks, programme controls and reporting structures.
• Track record of leading cross-functional teams and coordinating delivery across business, operations, risk and compliance functions.
• Strong stakeholder management skills, including engagement with senior leadership and executive-level sponsors.
• Experience facilitating workshops and driving outcomes across diverse stakeholder groups.
• Strong understanding of regulatory change, customer remediation and operational transformation programmes.
• Ability to identify and manage programme risks, issues and dependencies in fast-paced delivery environments.
• Excellent written, verbal and presentation skills.
• Experience delivering FCA-driven remediation or customer outcome programmes is highly desirable.
• Experience within banking, lending, wealth management or wider regulated financial services organisations is advantageous.
• Ability to work independently while providing leadership across complex programme environments.
• Experience delivering large-scale transformation and remediation initiatives from mobilisation through to implementation is essential.