Requirements
Candidates must have strong customer service and administrative experience, ideally within an operational environment. A full UK driving licence and A-Level education or equivalent are required, along with proficiency in office software and strong organizational skills.
Job Description
Powered by Water, Driven by Purpose
At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
The Role
We're looking for a proactive and customer-focused Private Leakage Technical Assistant to support the delivery of our private leakage programmes and help customers resolve leakage issues effectively and efficiently. This is a varied role that combines customer service, administration, coordination, technical support and field-based activity. You'll support the management of private side leakage cases, coordinate repair activities, assist with legal enforcement processes and work closely with customers, contractors and operational teams to ensure leakage issues are resolved promptly.
You will play a key role in supporting Bristol Water's LeakStop Scheme, helping customers navigate the repair process while ensuring regulatory requirements and service standards are met.
Key Responsibilities
Support the coordination and administration of Bristol Water's LeakStop Scheme.
Manage and progress private leakage cases, enquiries and customer requests.
Coordinate customer leakage repair works and contractor activities.
Issue and administer legal notices relating to leakage under the Water Industry Act 1991.
Provide technical guidance and support on customer leakage matters.
Plan and schedule customer appointments and inspection rechecks.
Investigate and resolve customer complaints relating to private leakage.
Maintain accurate records across company systems including SAP and mobile scheduling platforms.
Liaise with internal departments, contractors, local authorities and stakeholders.
Assist with onsite leakage assessments and customer engagement activities when required.
Support wider leakage reduction initiatives and performance targets.
Promote a strong health, safety and environmental culture.
What We're Looking For
Essential
Strong customer service and communication skills.
Previous experience in a busy operational or administrative environment.
Experience working with field-based operational teams.
Excellent organisational and planning skills.
Ability to build effective relationships and influence stakeholders.
Experience producing reports and handling detailed information.
Computer literacy and confidence using multiple systems.
Self-motivated with the ability to work independently.
Full UK driving licence.
A-Level education or equivalent.
Customer-focused approach with a problem-solving mindset.
Desirable
Knowledge of the Water Industry Act 1991.
Experience with leakage management processes.
Understanding of water industry operations.
Experience using SAP, GIS, telemetry or related systems.
Knowledge of leak detection methods and equipment.
Benefits Include
23 days annual leave (plus bank holidays), increasing with service
Holiday buy and sell scheme
Annual company bonus scheme
Competitive pension with company contribution matching
Life Assurance
Group Income Protection
Enhanced family leave policies
Employee share schemes
Free annual flu vaccinations
Employee Assistance Programme
Free on-site parking at Bristol headquarters
Cycle to Work scheme
Car share scheme
On-site canteen
Give As You Earn charity scheme
Paid volunteering day
Access to a wide range of retail discounts
Closing Date: Monday 16th November 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
