Performance Operation Manager

Job Summary

Fixed Term Contract ending 31 March 2027

Do you want to be part of a forward-thinking team that delivers innovative technical solutions to improve patient pathways, service delivery, and patient experience. At Great Western Hospital Trust, we are committed to excellence and innovation in healthcare. Our Trust is known for its supportive and collaborative environment, where every team member is valued and encouraged to grow.

• Innovation:We are at the forefront of healthcare technology, continuously seeking new ways to enhance patient care through automation and other advanced solutions.
• Professional Development:We offer numerous opportunities for professional growth and development, including training programs, workshops, and career advancement pathways.
• Community Impact:By joining us, you will be making a significant impact on the health and well-being of our community. Our work directly contributes to improving patient outcomes and experiences.
• Supportive Environment:Our STAR values ensure a respectful, ambitious, and team-oriented workplace where everyone is dedicated to putting patients first.
  
  
  

This role involves a significant amount of project management aimed at improving patient pathways, service delivery, and patient experience. You will work closely with senior leadership and Heads of Service across the trust and wider system to ensure efficient and standardised automation support.

Main duties of the job

• Performance Management:Ensure the delivery of key performance indicators for the Robotic Process Automation (RPA) team, aligning with divisional and organisational goals, including national targets like 18-weeks Referral to Treatment and cancer performance.
• Data Analysis:Use multiple IT systems to analyse and interpret complex data, create performance reports, and act upon them.
• Reporting:Deliver analysis reports, implement and monitor departmental procedures, and liaise with other management groups to ensure processes meet organisational needs.
• Communication:Provide complex or sensitive information to various audiences within the Trust, tailoring reports to relevant needs.
• Quality Assurance:Maintain high standards and quality within the RPA team, taking corrective actions as needed.
• Target Monitoring:Monitor access and waiting times targets daily, implementing remedial plans to avoid breaches.
• IT Systems Development: Assist in developing IT systems to identify and validate long waiters, ensuring patients are booked according to need and compliance with Trust policies.
  
  
  

About us

We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a heath and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Job Description

Job responsibilities

• Operationally responsible for delivering key performance indicators for the Robotic Process Automation (RPA) team.
• Ensure alignment with divisional and organisational goals, including national targets such as 18-weeks Referral to Treatment and cancer performance.
• Monitor and act upon performance reports, KPIs, and other metrics like direct mail rejections, e-referral activity, slot utilisation, and waiting list management.
  
  
  

Please See The Attached Job Description For Full Information

Person Specification

Qualifications

Qualifications Essential

• Master's Degree or equivalent training and experience.
• Evidence of management development.
• Evidence of CPD.
  
  
  

Desirable

• Formal project management qualification.
  
  
  

Experience Essential

• Track record of participating and achieving significant changes.
• Operational problem solving.
• Contribution towards service development.
• Knowledge of national key performance indicators.
• Experience of demand and capacity planning.
• Experience of line managing staff.
  
  
  

Desirable

• Experience of working in an Acute NHS Trust.
  
  
  

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .