Operations Support Manager - Europe
Requirements
Candidates should be fluent in French and English, with experience in outsourced B2B operations, international teams, sector contracting, and technical service delivery. They should demonstrate strong commercial and financial judgment, client relationship skills, and a track record of leading complex transformation and identifying business opportunities.
Job Description
We are looking for a fluent French-speaking Operational Support Manager to support our EMEA portfolio across WREF, GSC and RDES. This role will work closely with Regional Account Directors, driving operational excellence, project delivery, continuous improvement initiatives and savings plans across multiple countries, while ensuring consistent service delivery and strong client relationships.
The successful candidate will be a proactive, commercially minded professional with excellent stakeholder management skills, capable of supporting strategic initiatives, implementing change and promoting innovative solutions that enhance performance, productivity and value across the EMEA region
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers
Main Responsibilities
- Lead through influence, partnership and strong working relationships with Sodexo, client teams and central subject matter experts.
- Identify opportunities to improve operational effectiveness, profitability and service quality through technology, innovation and continuous improvement.
- Support commercial, financial and central reporting activities to meet contractual and account-wide objectives.
- Prepare reports, presentations, data analysis and business documentation, ensuring outputs are accurate, clear and fit for purpose.
- Support contractual scope management, including updates to change control and specification documentation.
- Coordinate meetings, events, minutes, actions and follow-up activities, using AI where appropriate to improve efficiency.
- Liaise with internal, external, site and country stakeholders to gather information, meet deadlines and support project delivery.
- Work with site teams to build bottom-up annual savings plans, consolidated into a regional view.
- Track delivery of savings against plan throughout the year, validating claims with finance where required.
- Distinguish and report separately on one-off project savings and recurring sustainable savings.
- Identify new savings opportunities through site visits, process reviews and problem-solving work.
Please see attached job description for further information regarding the role requirements
The Ideal Candidate
- Fluency in French language.
- Successful experience operating in an outsourced B2B environment.
- Proven experience working across international boundaries and with diverse teams.
- Demonstrable track record of developing effective operational strategies across a broad client portfolio.
- Exceptional client relationship management skills.
- Ability to develop commercially viable solutions by understanding client needs and pricing products and services appropriately.
- Strong experience in sector contracting and technical service delivery.
- Strong financial, commercial and business acumen.
- Proven track record of initiating and leading complex business transformation projects.
- Proven ability to build profitable client relationships.
- Proven experience identifying new business opportunities.
- Excellent communication, influencing and facilitation skills.
- Strong numeracy and written communication skills.
- Commitment to continuous professional development within the relevant industry or specialism.
- Fluent English language skills.
Package Description
Up to £70,000 depending on experience
Working with Sodexo is more than a job; it’s a chance to be part of something greater
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
Skills
About Sodexo
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the leader in Food and Services, shaping better everyday experiences at every moment in life: work, heal, learn and play. The Group stands out for its independence, its founding family shareholding and its responsible business model. With its services, Sodexo meets all the challenges of everyday life with a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all. Sodexo is included in the CAC Next 20, Bloomberg France 40, CAC SBT 1.5, FTSE 4 Good and DJSI indices. Sodexo Key figures: 24.1 billion euros Fiscal 2025 consolidated revenues 426,000 employees as at August 31, 2025 #2 France-based private employer worldwide 43 countries 80 million consumers served daily 8.3 billion euros in market capitalization (as at October 22, 2025)
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