Operations Manager - Bh2 Leisure, Bournemouth

Purpose of the Role

The Operations Manager reports to the Centre Manager and is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks.

Key Responsibilities

· Collate and check all routine invoices and approve within agreed limits.

· Issue purchase orders for non-routine expenditure.

· Liaise with occupiers to ensure compliance with Tenants Handbook in particular with regards to shop fascia lighting, shop front cleanliness, refuse management, deliveries, key holders.

· Check occupiers units on a regular basis having regard for state of repair.

· Supervise service contracts and maintaining up-to-date records of all work carried out by outside contractors.

· To ensure that the Operations Report is accurate up to date at all times.

· Ensure compliance at all times with operational standards.

· Attend all management meetings and other meetings as requested by Head Office.

Safety & Security

· Ensure that the day-to-day running of the centre is carried out effectively and efficiently, that the personnel working for the centre are discharging their duties and provide assistance where necessary.

· Ensure that all personnel complete duties to the highest standard and are well presented.

· Keep service areas in a clean, tidy and secure condition and control vehicular traffic in these areas.

· Ensure all accidents and near misses are recorded and serious incidents that occur.

· Attend all serious incidents within the centre.

· Control and re-order first aid kit supplies ensuring that there are sufficient staff on site to administer first aid, as and when needed.

· Ensure that fire and health and safety regulations are adhered to in all parts of the Centre by inspection, checking the signs, advising on defects, improvements required, etc.

· Monitor and maintain Health and Safety Records in accordance with the frequency required by the site Health and Safety manual.

· Walk the public areas on a regular basis throughout the day checking on cleanliness, maintenance, landscaping etc.

· Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.

· Maintain overall control of the security operations, paying particular regards to incident response and customer care.

· Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security.

· Liaise with insurers in relation to claims arising form site activity.

· Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken.

· Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable time period to ensure all areas are safe for all visitors, occupiers, etc.

· Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors.

· Ensure that Health and Safety policy is complied with at all times.

· Control and monitor the keys to the centre.

Operations

· Maintaining the centre to the highest standard at all times.

· Minimising the liability risk exposure of the owner.

· Ensuring that all plant and machinery are fully maintained and that all health and safety details of the contractors are available on site.

· Ensuring that the agreed specification for each contractor, is adhered to and obtain appropriate method statements.

· Considering and reporting all items of repair, improvement and replacement to the managing agents.

· Developing and implementing a retail leasing strategy.

Enquiries

· Deal with enquiries by telephone, personal visits from occupiers, contractors, the public, or whoever may have reason to make contact.

Public Relations

· Establishing and developing good relations and partnerships with various authorities and local agencies, notably:-

· Local authority

· Police

· Fire brigade

· Public transport providers

· Business Improvement District

Promotions

· Ensure that all promotional activities are carried out with due care and attention to the health safety and welfare of staff customers and occupiers.

Marketing & PR

· Assist the Marketing Manager, as and when required.

Staff

· Working with all centre management staff and contractors towards achievement of their goals.

· Identifying and implementing training and development programs and pursuing suitable training solutions.

· Ensure that both in house staff and contractors are smart and well presented at all times.

Quality Assurance

· Devising a training program for all on-site staff.

· Adhering to all quality assurance requirements.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

· Knowledge and/ or experience managing services to an agreed budget.

· Able to work on own initiative and meet tight deadlines.

· Excellent communication skills.

· Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a Leisure environment.

Desirable

· Experience in the provision of maintenance services to a busy environment visited by members of the public.

· Experience in Management of security, cleaning and maintenance staff.

· Experience in setting up and administration of detailed record keeping systems.

· NEBOSH Health & Safety qualifications.

· Operational experience within the retail sector at supervisory / managerial level.

· Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.

· Liaison with Police, Fire and Government Enforcement office.

Working Hours - 40 Hours, over 5 Days

Salary - £38,168

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