GoHire
Network Engineer (Technical Support)
Requirements
Requires a Bachelor's degree and 1-4 years of experience in IT, specifically in network, system, or database administration. Candidates must hold CCNA or CCNP certifications and be willing to work a shifting schedule.
Job Description
Job Highlights
- Currently in a work from home set-up
- Company events
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. At least CCNA/ CCNP.
Job Responsibilities:
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Qualifications:
- Candidate must possess at least a Bachelor’s/College Degree in any field.
- Preferably 1-4 Yrs Experienced Employee specialized in IT/Computer – Network/System/Database Admin or equivalent.
- Willing to assign on a shifting schedule.
Education
Skills
About GoHire
At GoHire, we’re not just about technology – we’re about people. As a globally trusted hiring platform used by 3000+ businesses, we understand that talented individuals are found through effective talent acquisition behind every successful business. We take pride in humanising the hiring process. GoHire is designed to simplify and streamline hiring and job management, but our focus always remains on the human connections that make a business thrive. Our dedicated team is committed to being more than just a service provider. We’re an extension of your team, ready and available whenever you need us for applicant tracking, interview process management, or any hiring challenge. Serving diverse industries, we constantly innovate to ensure our user-friendly recruiting platform remains effective. What truly sets us apart is our dedication to our clients. We view your success as our success; your growth is our motivation. At GoHire, we don’t just offer a product; we offer a partnership. We’re here to humanise your hiring process and help you build the teams leading your business into the future. Let’s connect if you’re ready to streamline your hiring or if you want to discuss the future of HR tech.