Media Manager

Media Manager - London

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the UK.

Within our construct business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. 

Job Overview

The Media Manager supports the development and delivery of the media strategy, with press office management at the core of the role. They have day-to-day responsibility for reactive media enquiries and issues management, while proactively building the company’s media profile in line with its brand positioning, key messages and business priorities. They connect the visibility of expert spokespeople with the strength of the brand through authoritative, evidence-led stories and high-quality media engagement.

Key Responsibilities

• Supports the delivery of the external communications and media strategy, strengthening the company’s profile and brand positioning.

• Proactively identifies and secures national, broadcast and trade media opportunities that reinforce priority messages and build brand visibility.

• Manages incoming media enquiries through a shared mailbox, drafting responses and securing appropriate sign-off from relevant stakeholders.

• Develops data- and evidence-led stories and thought leadership that address industry challenges, respond to opportunities and position the Mace Construct brand in line with its purpose and priorities.

• Proactively builds relationships with national and trade journalists.

• Develops and maintains a network of expert spokespeople, building their profiles in support of the company’s brand positioning; prepares media briefings and supports interviews and engagements.

• Acts as a point of contact for client PR teams, supporting the development and delivery of joint communications plans.

• Supports the creation, testing and execution of crisis communications plans.

• Builds trusted relationships with internal and external stakeholders, providing clear media advice and support.

• Works with Digital and Corporate Communications colleagues to secure breadth and depth of earned media coverage, helping authoritative content support discoverability, search visibility and citation in AI-generated answers.

• Aligns with editorial, design, internal communications, bids and business development colleagues, sharing media insight and coverage to inform wider growth and brand plans.

• Measures and reports media performance, including share of voice, key-message pull-through, coverage quality and return on investment; contributes to wider brand reporting and refines measurement with Digital colleagues using available tools.

• Identifies and supports awards and industry-recognition opportunities, working with the Communications and Brand Assistant Manager and relevant teams to strengthen reputation and brand equity.

• Brings a drive to contribute, challenge and achieve, constructively improving media activity and outcomes.

• Identifies opportunities to improve working processes continuously.

   

Skills & Experience Required

• Degree standard of education (or equivalent).

• Experience of pitching to media.

• Experience of developing media briefings for senior leaders.

• Experience of media monitoring and reporting tools, such as Roxhill, Gorkana and Signal.

• Experience of managing incoming media enquiries.

• Experience of developing proactive media campaigns for different audience groups.

• Experience of building organisational and spokesperson profiles through proactive media relations.

• Ability to turn data, evidence and expert insight into compelling, media-ready stories.

• Experience of evaluating media performance using measures such as share of voice, key-message pull-through and coverage quality.

• Experience of adopting a corporate writing style with minimal supervision.

• A high level of creative writing experience across different channels and audiences.

• Strong stakeholder management skills.

• Meticulous attention to detail.

• Listens actively and clarifies to confirm understanding.

• Uses the most appropriate method, language, medium and style of communication for the situation and people involved.

• Involves and facilitates others to solve problems.

• Translates complex information into clear, accessible messages.

• Demonstrates a brand ambassador mindset.

• Uses evidence and insight to improve campaign and project outcomes.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.