Timpson Ltd
Locksmith Support Advisor
Requirements
Requires proficiency in Microsoft Office and strong communication skills with a focus on empathy and decision-making. Previous experience in outbound sales and geographical knowledge are considered bonuses.
Job Description
TIMPSON
"One of the best places to work in the UK"- The Sunday Times
We are looking for a Locksmith Support Advisor to provide an excellent support service to our Mobile Locksmith / Security Team and Customers, ensuring that all calls are dealt with in a friendly and efficient manner to enable a smooth and seamless service. Working as part of a team, you will be responsible for supporting the optimization of our Locksmiths' workload. You will need to be self-motivated and able to make quick decisions.
Position: Locksmith Support Advisor
Location: Wythenshawe, Manchester, UK
Wage: Competitive/Negotiable
Job Type: Permanent/Full-time
Hours: The hours are 40 per week over 5 days, Monday Saturday (Saturday on a Rota basis) between the hours of 8.00 am 6.00 pm
**Key Responsibilities**
* Making and receiving telephone calls/emails from Customers and Locksmiths
* Logging all jobs and liaising with Locksmiths and other workshops
* Job completions - this will include closing jobs with locksmiths and customers, updating portals and chasing payments
* Drive revenue-seeking opportunities to exceed customer expectations and requirements
**Essential Skills**
- Excellent telephone manner
- Knowledge of Windows 10, Microsoft Word, Excel and Internet
- Great communication and negotiation skills
- Self-motivated with great attention to detail and strong decision-making skills
- Able to use own initiative in solving problems
- Abundance of common sense
- Ability to show empathy our customers rely on us as the 4th emergency service!
- Flexibility and ability to adapt to changing Department needs.
These skills would be a bonus! But they arent essential.
- Previous experience within an outbound sales environment and upselling
- Good geographical knowledge
Closing date Friday 10th October 2025
For more information or to apply, email Dan.Graham@timpson.com
Skills
About Timpson Ltd
There is always more than meets the eye with Timpson. One of the secrets of our success as the UK’s leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeves.