Lead Business Analyst
Requirements
Requires 12+ years of business analysis experience in Agile environments, including 9+ years of Pega business analysis and experience on large-scale public sector transformation programmes. Candidates should have strong requirements, journey mapping, stakeholder management, compliance, and delivery-readiness expertise; Pega Certified Business Architect and Certified Scrum Product Owner certifications are listed.
Job Description
We are seeking an experienced Lead Business Analyst (Pega) to support critical transformation initiatives within a large-scale UK public sector programme. The ideal candidate will bring extensive experience in backlog management, requirements analysis, customer journey mapping, and stakeholder engagement, ensuring high-quality requirements that drive successful and timely delivery.
The successful candidate will act as the bridge between business stakeholders, product owners, and delivery teams, helping establish clear requirements, acceptance criteria, and delivery priorities across multiple workstreams.
Key Responsibilities
- Lead backlog grooming activities with Serco and Akkodis to confirm in-scope requirements for programme delivery milestones.
- Conduct candidate and customer journey reviews, identifying cross-team process gaps and assigning ownership for resolution.
- Define and implement story quality standards, acceptance criteria frameworks, and business analysis best practices across delivery squads.
- Collaborate closely with Product Owners, business stakeholders, and development teams to ensure requirements alignment.
- Support delivery planning by assessing scope feasibility and classifying items as achievable, at-risk, or non-deliverable against current delivery velocity.
- Facilitate workshops with multiple suppliers and stakeholder groups to drive consensus and decision-making.
- Ensure end-to-end requirements traceability and compliance with regulatory standards.
Required Skills & Experience
- 12+ years of Business Analysis experience in Agile environments.
- 9+ years of Pega Business Analysis experience.
- Strong expertise in:
- Backlog Grooming & Scope Definition
- User Story Development & Acceptance Criteria
- Customer/Citizen Journey Mapping
- Requirements Traceability
- Agile/Scrum Delivery
- Multi-Supplier Stakeholder Management
- Experience working on large-scale public sector transformation programmes.
- Strong understanding of compliance and regulatory requirements.
- Proven ability to drive requirements quality and delivery readiness across multiple teams.
Certifications
- Pega Certified Business Architect (CBA)
- Certified Scrum Product Owner (CSPO)
Education
Skills
About Infoplus Technologies UK Limited
Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we help enterprises globally to plan their investments in technology, design and implement solutions that drive competitive advantage, and deliver or manage critical applications to improve business performance. Our competencies include: - SAP All-in-One Solution - Implementation, Post Implementation Support & Maintenance - Oracle E-Business Suite Support Services - iWisdom, Web Based End-to-End Solution for Educational Institutions - Custom Application Development Services - Outsourced Product Development - Web, Multimedia & Testing Services - Consulting and Augmentation Services - Master Data Management - Data Cleansing - Business as Usual Cataloging - Material inspections and plant walkdowns The Infoplus MDM offshore materials management center is the market-leader in providing high-quality, compliant MRO master data to the world's leading asset-intensive organisations. Our SAP certified offshore support centres (in India) deliver IT custom application development services cost effectively and end-to-end SAP support to SAP users worldwide. Infoplus lives up to the client's expectations in providing tailor-made client specific IT solutions and services.
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