Junior Service Delivery

Connect to your Industry

Deloitte supports clients undergoing transformation and growth in a dynamic environment by leveraging our extensive industry knowledge, functional insights, and a global network of resources. We provide technology-driven solutions that integrate innovation, industry expertise, business process knowledge, and operational technology implementation.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

This team is focused on the technical delivery of new solutions that solve complex challenges for clients. Join us to drive innovation and technology forward, collaborating with cross-functional teams and using cutting-edge tools. Offering excellent development opportunities, you will have the chance to hone your technical craft, gain new skills, and complete qualifications and certificates. This is your chance to make a real impact.

You will support our Service Delivery Managers and contribute to the successful delivery of Operate engagements. You will work closely with clients and internal operational delivery teams, ensuring smooth service delivery and contributing to client satisfaction. This role offers an excellent opportunity to develop your skills in service delivery management within a leading professional services firm.

Connect to your skills and professional experience

Key Responsibilities:

• Client Relationship Support: Assist Service Delivery Managers in building and maintaining client relationships by preparing materials for client meetings, documenting client interactions, and following up on action items.
• Service Delivery Support: Contribute to the execution of Operate engagements by tracking progress against project plans, supporting service level agreement (SLA) monitoring, and assisting with the documentation of service delivery processes.
• Incident and Problem Management Support: Support the Service Delivery Manager in managing incidents, documenting problems, and tracking resolutions. Learn and apply ITIL best practices.
• Service Level Reporting Support: Assist in collecting and compiling data for service performance reports and contribute to the identification of areas for service improvement.
• Risk and Issue Management Support: Support the identification and documentation of risks and issues and assist in developing mitigation plans.
• Administrative Support: Provide administrative support to the Service Delivery team, including scheduling meetings, managing documentation and coordinating communication.
• Continuous Improvement Support: Contribute to continuous improvement initiatives by researching best practices and supporting the implementation of process improvements.

Your skills and experience:

• You must be eligible for UK Security Clearance (SC)
• Some experience in a client-facing or service-oriented role. Graduates with relevant internships or placements are encouraged to apply.
• Developing client relationship skills, with a demonstrated ability to communicate effectively and build rapport.
• Foundational understanding of ITIL framework and service management principles, or a demonstrable interest in developing this expertise.
• Basic understanding of service level agreements (SLAs) and performance reporting.
• Emerging ability to identify and document risks and issues.
• Good communication, interpersonal, and presentation skills.
• Good analytical and problem-solving skills.
• Ability to work independently and as part of a team. A proactive and enthusiastic approach to learning and development is essential.

We know it’s not just about the numbers. Often, we let technology take care of those. It’s about creative and collective thinking or our people. That’s where the true insight is found. We’re redefining the future of audit. Come join us.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

“I thoroughly enjoy the opportunities and the people I engage with: they enrich my day immensely. Every week throws up new challenges, new risks to assess, new plans to develop.” -Montine, Technology & Transformation

Our hybrid working policy

You’ll be based in Belfast or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers