Back to jobs
Lockheed Martin
IT Solutions Apprentice
London On-site 0-2 yrs exp Defense and Space Manufacturing 113,969 employees
Desktop SupportTechnical SupportService Desk Ticket ManagementAsset TrackingiOS Deployment
Requirements
Candidates must have GCSEs or equivalents in English, Maths, and IT. The role requires strong customer service skills, a willingness to learn, and the ability to work effectively within a team.
Job Description
Job Description - IT Solutions Apprentice
This exciting opportunity for a Desktop Support Apprentice will be based at the London location within the IT Function. The IT Function provide UK wide support to all the business areas.
This role provides opportunity to complete a Level 3 Information Communication Technician apprenticeship in conjunction with the apprentice provider Impact Futures.
Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.
This exciting opportunity for a Desktop Support Apprentice will be based in Havant within the IT Function.
This role provides opportunity to complete a Level 3 Information Communication Technician apprenticeship in conjunction with the apprentice provider Impact Futures.
Roles and responsibilities
Required skills, qualifications and experience
This exciting opportunity for a Desktop Support Apprentice will be based at the London location within the IT Function. The IT Function provide UK wide support to all the business areas.
This role provides opportunity to complete a Level 3 Information Communication Technician apprenticeship in conjunction with the apprentice provider Impact Futures.
Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.
This exciting opportunity for a Desktop Support Apprentice will be based in Havant within the IT Function.
This role provides opportunity to complete a Level 3 Information Communication Technician apprenticeship in conjunction with the apprentice provider Impact Futures.
Roles and responsibilities
- Assist with the day-to-day technical support for end-users of client systems, VOIP telephones, smartphones, tablets, printers and computer hardware
- Assist with incidents & requests using Service Desk ticket management system.
- Assist with maintaining the asset tracking system when required
- Participate in project work as required such as software and hardware refresh programmes
- Help deploy, maintain and support iOS devices
- Assist with software vulnerability management
- Possible travel to support other sites within the UK
Required skills, qualifications and experience
- GCSE or equivalent in English, Maths and IT
- Ability to demonstrate customer service skills
- Interest in end user IT support
- Self starter with willingness to learn from colleagues
- Must be a good team player and able to use own initiative
- Must have good problem determination skills
- Communication skills – both written and verbal
Education
High School
Skills
Desktop SupportTechnical SupportService Desk Ticket ManagementAsset TrackingiOS DeploymentSoftware Vulnerability ManagementCustomer ServiceProblem DeterminationWritten CommunicationVerbal Communication
About Lockheed Martin
The world relies on what we do. Headquartered in Bethesda, Maryland, with offices across the U.S. and around the globe, our team delivers solutions that strengthen national security, shape industries and push engineering and technology to new levels. We collaborate to win. We put our customers first. And we perform with excellence. The best careers are built at Lockheed Martin. Join us.
View company profile →