Requirements
Requires a qualification in computer science or IT and proven experience in a support role. Candidates must have strong technical knowledge of Windows OS, Microsoft 365, and Active Directory with excellent problem-solving skills.
Job Description
Founded in 1983 by Dave & Pip Ridgway, Neg Earth Lights is a family-owned lighting and rigging equipment supplier for the entertainment industry. We are based at our purpose-built state-of-the-art facilities in Park Royal, London. Every day is different and brings new and exciting challenges. We have a commitment to a sustainable live events and touring industry, one that sparks real emotions and long-lasting memories whilst creating a sense of belonging for our team.
With over 40 years' experience of investing in the latest equipment, in our people, and in our relationships, we encourage ingenuity, creativity, and the exploration of new ways to collaborate.
From concept to delivery, our team wear our reputation for innovation, quality, and reliability as a badge of honour. We seek to invest in the latest and best equipment and ensure everything, from flight cases to truss is maintained to the highest standard. We are forward thinking and flexible, making the complex, simple and the simple, exceptional. No matter the size or scale of the project we take pride in our consistency and customer focused approach.
For us, your training and development takes centre stage, from your first day to your last we will encourage and support you throughout your career development. Our NELL Academy training programmes support your wellbeing and ensure you have the skills and knowledge to excel in your role. Our Leadership programmes enable our managers to help you succeed and our competencies guide your development and realise your full potential. We create an inspirational environment rewarding employees for their hard work.
With us, everything is possible, and we strive to ensure every member of our team can take pride in their delivery of projects and promoting creative solutions.
About You & the Role:
We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team at Neg Earth Lights. This is an on-site role requiring you to be in the office Monday- Friday. You will provide essential technical support across our warehouse and office.
Key Responsibilities
1st line Support:
- Act as the first point of contact for all IT Support Requests.
- Reset passwords and unlock user accounts.
- Install, configure and support user accounts in Active Directory and Microsoft Entra ID
- Maintain 365 environments (Exchange, SharePoint, Entra ID)
- Assist with the onboarding and maintenance of user accounts, permissions, and decommissions.
- Support warehouse specific devices and a variety of printers such as plotters, label printers, Officejet printers etc.
- Log, track, and update all support tickets accurately within the service desk system, ensuring timely resolution.
- Escalate complex technical issues to line manager.
- Supporting the 3CX telephony platform.
- Supporting the company's UniFi network across the warehouse and office.
- Support networking issues including:
- TCP/IP
- DNS
- DHCP
- VPN
- Wi-Fi
- Troubleshoot hardware, software and network issues for the warehouse, office and remote-based users.
- Support device deployment via Intune for a range of OS such as macOS, iOS, Android and Windows devices.
- Conduct regular system updates and patches to ensure optimal performance and security of user devices.
- Assist with server administration and system maintenance.
- Create and maintain technical documentation and knowledge base articles.
- Any other duties as required / authorised by your Line Manager / Line Management reporting line
- Comply with all Health and Safety requirements
- Comply with all Policies and Procedures
- Ensuring that work areas are kept in a clean and tidy manner at all times
Your Skills, Qualifications and Experience
- A qualification in computer science, information technology, or a related field, or equivalent work experience.
- Proven experience in a 1st or 2nd line IT support role is preferred.
- Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory.
- Excellent communication skills and a proactive attitude.
- Ability to work in a dynamic environment.
- Strong problem-solving skills and the ability to investigate issues logically from start to finish.
Education
Skills
About Neg Earth Lights
Our love of creating an amazing visual spectacle and being part of something special, drives who we are, and what we do, every day. With over 35 years of experience, Neg Earth Lights is a leading independent lighting and rigging equipment hire specialist. Working closely with our clients to not only build and develop outstanding projects, but also long lasting relationships. Supporting excellence through the provision of skills and advice in project management, design, fabrication and maintenance, together with the supply of over 150 freelance crew, for large scale music festivals, tours, ceremonies, sporting events, theatrical productions and corporate events. At Neg Earth Lights, we are at the top of the game. Voted favourite lighting rental company in the UK for the last 5 out of 7 years. We deliver quality and innovation on time, every time. As part of a team you will be based in our 80,000 sq. ft. purpose built facility near Wembley, London. We believe that everything is possible. Whatever we do, we do with respect and passion within an exciting and inspiring community where everyone can excel. Using our collective creativity and resourcefulness, we truly believe that we can turn challenges into opportunities. Does this sound like you? We are always on the lookout for people with passion, drive, curiosity, initiative and good humour. No industry experience? No problem! Come and experience the show from the best seat in the house. Get your hands on the latest and best quality equipment on the market and work with world renowned Lighting Designers. Set your career goals and follow your career development path while being part of a fun, inviting and diverse company culture. If you like a challenge and are ready for a career in a vibrant industry, then head to our website for the latest opportunities, we can’t wait to get to know you.
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