Kuehne+Nagel
International Operations Cross Border Specialist
Requirements
Requires a bachelor's degree in Foreign Trade, Administration, International Relations, or related fields. Candidates should have experience in air import operational processes and intermediate English proficiency.
Job Description
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Keep international supply chains moving. As a Road Logistics Cross Border Specialist, you will play a key role in managing cross-border road freight operations across Europe, ensuring seamless movement of shipments while delivering outstanding customer service. Working closely with customers, carriers, customs teams, and colleagues across the Kuehne+Nagel network, you will help deliver efficient, compliant, and customer-focused transport solutions.
How you create impact
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
O Analista de Importação Aérea tem como propósito central crescer, reter e atender nossos clientes, assumindo a responsabilidade pelo relacionamento local e comercial, sempre com foco em maximizar a rentabilidade.
How You Create Impact
- Garantir excelência no atendimento, entregando satisfação e qualidade em cada interação;
- Conduzir análises de crescimento e retenção, realizar upselling de serviços, executar cotações e acompanhar a rentabilidade;
- Manter comunicação clara sobre acordos comerciais, reservas, atualizações de embarques e eventuais desvios;
- Assegurar cumprimento dos prazos de trânsito e condições comerciais acordadas;
- Apoiar a implementação de novos clientes, preparar arquivos de embarque e garantir conformidade regulatória;
- Manter perfis de clientes atualizados, limites de crédito saudáveis e tarifas válidas nos sistemas;
- Tratar reclamações e reivindicações com empatia, registrar corretamente e conduzir resoluções por meio dos canais internos adequados.
- Ensino superior completo em Comércio Exterior, Administração, Relações Internacionais ou áreas correlatas;
- Vivência em processos operacionais e estratégicos de importação aérea, incluindo análise de embarques, gestão de prazos e acompanhamento de performance logística;
- Conhecimento em atendimento e relacionamento com clientes, com foco em esclarecer dúvidas, alinhar condições comerciais e garantir excelência na comunicação;
- Inglês intermediário.
Na Kuehne+Nagel, uma carreira é mais do que você imagina — é uma oportunidade de crescer, contribuir e causar impacto. Cultivamos um ambiente de trabalho inclusivo e acolhedor, onde cada colaborador é valorizado, empoderado e inspirado a alcançar todo o seu potencial.
Who We Are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Education
Skills
About Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers. Headquartered in Switzerland, Kuehne+Nagel is listed in the Swiss blue-chip stock market index, the SMI. The Group is the global number one in air and sea logistics and has strong market positions in road and contract logistics. Kuehne+Nagel is the logistics partner of choice for 400,000 customers worldwide. Using its global network, logistics expertise and data-based insights, the Group provides end-to-end supply chain solutions for global companies and industries.