Internal Communications Manager
Requirements
Requires significant experience in internal communications and organisational change with the ability to influence senior stakeholders. Candidates must possess excellent writing and content creation skills and be highly self-motivated and resilient.
Job Description
Internal Communications Manager
Full-time
Hybrid (at least 3 days per week on-site in Bloomsbury, London)
Permanent contract
£43,317 per annum
Application deadline: 23:59 on 23 September 2026
About the role
As Internal Communications Manager, you will lead the British Museum’s internal communications activity, ensuring colleagues are informed, aligned and connected to the Museum’s priorities, programmes and strategic direction. Working closely with the Communications and Colleague Engagement teams, you will develop and deliver a proactive internal communications strategy that supports organisational change and strengthens understanding of the Museum’s work.
This is a newly created role with a significant opportunity to shape and establish internal communications across the Museum. You will play a critical role in supporting colleagues through a period of transformation, including the Masterplan and corporate strategy, while improving communications channels, governance and leadership engagement across a workforce of around 2,500 colleagues.
About you
We are looking for someone who brings significant experience, sound judgement and credibility from day one, with the confidence to advise senior stakeholders and influence at all levels of the organisation. You are highly self-motivated, organised and resilient, with excellent writing, editing and content creation skills. You have experience supporting organisational change, managing communications channels and delivering leadership communications.
Key areas of responsibility
- Develop and deliver a Museum-wide internal communications strategy and annual communications plan that supports organisational priorities and change programmes.
- Lead the creation and delivery of high-quality communications content across channels including leadership communications, intranet content, colleague briefings and all colleague emails.
- Manage and improve the Museum’s intranet and digital communications channels, establishing governance processes and using insight and performance data to drive continuous improvement.
- Partner with senior leaders and managers to strengthen leadership visibility, develop communications toolkits and support effective management communications.
- Lead communications planning and delivery for major organisational initiatives, helping colleagues understand and engage with strategic change programmes.
The Masterplan
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large-scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane, who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.
Benefits
At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- Civil Service Pension Scheme defined benefit with 28.97% employer contribution.
- 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
- Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
- Interest‑free loans including season ticket, rental deposit and bicycle loans.
Our Values
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
Additional details
If you have any additional needs that we should be aware of to support you with your application, please provide details to bmrecruit@britishmuseum.org.
Right to Work: The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application.
The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Skills
About The British Museum
With cultures from the dawn of human history to the present day, the British Museum is a museum of the world, for the world. Founded in 1753, the Museum holds, conserves, researches, exhibits and shares the collection in its care, making it available to the widest possible audience. It is the foremost museum of the history of humanity, where visitors can engage with two million years of cultural achievement. Visitors can enjoy a unique comparison of world cultures in a collection that brings together objects from around the globe, spanning continents and oceans. No other museum is responsible for a collection of the same depth, breadth, beauty and significance. World-famous objects including the Rosetta Stone, Parthenon sculptures, and Egyptian mummies are visited by 6 million visitors per year. In addition to the vast permanent collection, the Museum’s special exhibitions, displays and events are all designed to advance understanding of the collection and cultures they represent. Drawing on the richness of its collection of 8 million objects and the unparalleled expertise of its staff, the Museum has cemented its position as a world forum and a natural place for debate on issues facing today’s globalised society. Find out more about all exhibitions and book tickets: http://www.britishmuseum.org/whats_on/special_exhibitions.aspx For current job opportunities please visit http://www.britishmuseum.org/the_museum/jobs.aspx
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