Information Technology Support Specialist

We’re looking for an IT Support Specialist to join our IT team, providing customer-focused 1st line support to around 1,000 employees across the Mulberry Group.

This role is based in our London office and requires you to be on-site 5 days per week, providing hands-on support to our London-based teams as well as remote support to colleagues across Mulberry’s wider UK and international locations.

You’ll be the first point of contact for technical queries, helping to resolve issues quickly and clearly and making sure colleagues feel supported, whatever their level of technical knowledge.

You’ll manage your own calls through the IT Service Desk, providing hands-on support to approximately 200 London-based users and remote support across our ERP systems and other central systems. You’ll also work closely with our 2nd line team to investigate and resolve more complex issues and have the opportunity to get involved in wider IT projects, upgrades and implementations.

DUTIES & RESPONSIBILITIES

As part of the role, you’ll provide support across a broad range of systems and technologies, including:

Critical business systems

• Prima ERP
• Business Objects reporting
• Manhattan WMS
• Aptos
• Hybris
• Salesforce
• MuleSoft

Retail / EPoS systems

• Installation, deployment and support of Retail J EPoS
• Tulip POS

Microsoft & operating systems

• Windows Server 2012+
• Microsoft 365, including Exchange
• Active Directory
• Microsoft Intune
• Microsoft Azure
• SharePoint
• Microsoft Teams
• Windows file servers

Desktop support

• Microsoft Windows 10 and 11
• Microsoft Office 365
• Apple iOS
• Microsoft Authenticator

Networking - You'll have a good working knowledge of:

• WAN/LAN
• TCP/IP
• DHCP
• VPN
• Switches and routers
• Cisco Meraki

Mobile & IP telephony

• Support and maintenance of mobile devices, including Apple iPhones and Android devices
• 8x8 telephony system

Hardware support & maintenance

• Desktop PCs
• Laptops and mobile solutions
• Printers and photocopiers
• Meeting room and AV support

CULTURE

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

SUSTAINABILITY

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

OTHER

• This role is based in our London office and requires you to be on-site 5 days per week.
• Some travel to our other UK offices and stores will be required depending on business needs.
• Weekend on-call support may be required.

What we can do for you:

• Competitive salary
• Generous staff discount and access to staff sales
• Birthday day off
• Pension contributions and life assurance
• Learning and development opportunities
• Two paid volunteering days per year
• Access to Help@Hand wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.

We may use AI tools to help with parts of our recruitment process, such as reviewing applications, analysing CVs and assessing responses. These tools support our recruitment team by highlighting relevant information. However, all hiring decisions are made by people. If you'd like to know more about how we use and process your data, please get in touch.