IBA Technician

Do you enjoy working with numbers, resolving discrepancies and ensuring everything balances correctly?

Are you looking to join a collaborative team that plays a vital role in a growing business?

What you will do:

We're looking for an IBA Technician to join our Retail Insurer Broking Accounts team. This is an excellent opportunity to become part of a supportive and collaborative team that plays an important role in the success of our business.

In this role, you'll help ensure insurer accounts are managed accurately and efficiently, supporting the timely settlement of invoices and maintaining compliance with regulatory requirements. Working closely with insurers, clients and internal stakeholders, you'll contribute to a high-performing team that takes pride in delivering exceptional service and maintaining the highest standards of financial control.

Key Responsibilities

• Reconcile insurer statements and investigate and resolve any discrepancies.

• Prepare and submit payment advice documentation to insurers.

• Complete daily and monthly reconciliations in line with team processes and controls.

• Calculate and process commissions accurately.

• Produce and distribute credit control and aged debt reports.

• Build effective working relationships with insurers, clients and colleagues to support the smooth running of accounts processes.

What We're Looking For:

• Previous experience with Insurer Reconciliation.

• Excellent attention to detail and a methodical approach to work.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Word, Excel and Outlook.

• Experience using Acturis or Epic Applied (advantageous)

Rewards & Benefits:

• Competitive salary with an annual pay review and bonus scheme.

• Flexibility with hybrid working options (3 days in the office and 2 from home once settled into the role).

• 27 days annual leave (including a day off for your birthday and another for a religious holiday of your choice), plus bank holidays.

• Auto-enrolment into our excellent pension scheme (5% employer matched contribution).

• Flex Benefits - a range of flexible benefits for you to choose from, based on what matters most to you.

• Group Life Assurance cover.

• Three months fully paid Maternity, Paternity and Adoption leave.

• Perks at Work - access to amazing discounts on cinema tickets, meals out, holidays, shopping and more.

• Holiday purchase scheme - buy up to 5 additional days leave each year.

About Us: 

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Jensten is entering an exciting new chapter, with the business evolving into two clearly defined trading divisions: Broking and Product & Distribution. The Broking division will bring together Regional Broking, Specialist Lines & London Markets, and also Network Broking- while Product & Distribution will unite Jensten’s market-leading Schemes & Affinity businesses with Jensten Underwriting. This will enable us to deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.

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