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UPS
UPS

Healthcare Customer Care Representative

Nottingham On-site 0-2 yrs exp Truck Transportation 184,643 employees
Customer serviceProblem solvingOral communicationWritten communicationTracing
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Requirements

Candidates must possess a high school diploma, GED, or international equivalent. Strong oral and written communication skills, along with problem-solving abilities and experience with UPS PCA or Healthcare, are required.

Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary

This position provides a one-to-one customer service experience for UPS Healthcare accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

  • Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
  • Analyzes and resolves Healthcare account issues.

Qualifications

  • High school diploma, GED, or International equivalent
  • Strong oral and written communication skills
  • Strong problem solving skills
  • Extensive experience from UPS PCA and/or UPS Healthcare

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Education

High School

Skills

Customer serviceProblem solvingOral communicationWritten communicationTracingClaim inquiriesRelationship buildingOutbound calls

About UPS

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok. Facebook: www.facebook.com/ups Instagram: www.instagram.com/ups/ Twitter: www.twitter.com/ups TikTok: UPS YouTube: www.youtube.com/ups Website https://about.ups.com/ The UPS Foundation’s social impact report: https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html Career Site upsjobs.com

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