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NWSSP Legal & Risk Services
Head of Professional and Clinical Services
Cardiff Hybrid 10+ yrs exp Legal Services 163 employees
Strategic leadershipChange managementFinancial managementStakeholder managementTransformation projects
Requirements
Requires extensive senior management experience in complex environments and a proven track record in modernization and transformation projects. Candidates must hold a Master's degree or equivalent experience and possess deep knowledge of NHS Wales stakeholder professional groups.
Job Description
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -
Click here for a message from our Managing Director
Click here to find out what our staff think of NWSSP
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job Overview
An exciting opportunity has arisen for an experienced senior manager to lead, shape and influence our people centred Professional and Clinical team within the Primary Care Division. You will strategically lead the Professional and Clinical Service team in managing the ongoing delivery and transformational development, influenced by NHS Wales Health Boards, Primary Care Contractors and Welsh Government.
To successfully fill this role, we are seeking an experienced senior manager with a proven track record of delivering modernisation and transformation projects across complex environments. You will have the gravitas and energy to advise and influence colleagues and stakeholders at the highest levels within the NHS in Wales, Welsh Government and other organisations. Most importantly you will have an appetite to steer and lead the team through exciting times as our services continue to grow. As a key member of the Primary Care Services Senior Management Team, we are looking for candidates who have experience of working in complex, system-wide and politically sensitive environments and can demonstrate an inspiring and inclusive leadership style.
If you believe you can make a difference and truly deliver value for Wales, then we would love to hear from you.
Main duties of the job
To play an integral role as part of the Primary Care Services senior management team in setting and delivering the strategic agenda for the division. This will be intrinsically linked to the delivery of the overall Shared Services vision in becoming a world class organisation. Specifically this role will develop and implement the modernisation agenda for PCS in terms of providing a robust and standardised environment to enable staff to succeed inside the organisation and be the prime link between PCS and its external customer and stakeholder communities.
To engage directly and forge robust professional relationships with stakeholders and ensure that all forms of communication is of high quality that continually enables a proactive approach in regard to service improvement.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Experience
Essential criteria
Essential criteria
Essential criteria
If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.
Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
Welsh language skills are desirable
Documents to download
Name Scott Lavender Job title Deputy Director of Primary Care Services Email address scott.lavender@wales.nhs.uk Telephone number 07951928019
Click here for a message from our Managing Director
Click here to find out what our staff think of NWSSP
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job Overview
An exciting opportunity has arisen for an experienced senior manager to lead, shape and influence our people centred Professional and Clinical team within the Primary Care Division. You will strategically lead the Professional and Clinical Service team in managing the ongoing delivery and transformational development, influenced by NHS Wales Health Boards, Primary Care Contractors and Welsh Government.
To successfully fill this role, we are seeking an experienced senior manager with a proven track record of delivering modernisation and transformation projects across complex environments. You will have the gravitas and energy to advise and influence colleagues and stakeholders at the highest levels within the NHS in Wales, Welsh Government and other organisations. Most importantly you will have an appetite to steer and lead the team through exciting times as our services continue to grow. As a key member of the Primary Care Services Senior Management Team, we are looking for candidates who have experience of working in complex, system-wide and politically sensitive environments and can demonstrate an inspiring and inclusive leadership style.
If you believe you can make a difference and truly deliver value for Wales, then we would love to hear from you.
Main duties of the job
To play an integral role as part of the Primary Care Services senior management team in setting and delivering the strategic agenda for the division. This will be intrinsically linked to the delivery of the overall Shared Services vision in becoming a world class organisation. Specifically this role will develop and implement the modernisation agenda for PCS in terms of providing a robust and standardised environment to enable staff to succeed inside the organisation and be the prime link between PCS and its external customer and stakeholder communities.
To engage directly and forge robust professional relationships with stakeholders and ensure that all forms of communication is of high quality that continually enables a proactive approach in regard to service improvement.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Experience
Essential criteria
- Extensive experience across the variety of general management disciplines.
- Substantial senior management experience and working knowledge across several Primary Care regulatory systems within NHS Wales.
- In depth experience of financial management systems and associated budgetary control.
- Transformational experience in an organisational development role.
- Demonstrable record regarding continuous professional development (CPD).
Essential criteria
- Educated to Master’s Degree (or equivalent level of experience of working at a senior level in specialist area)
- Extensive knowledge and expertise in several specialist areas, acquired through post graduate diploma or equivalent experience or training.
- Working knowledge of multiple NHS Wales stakeholder professional groups and experience in delivering the appropriate outcomes.
- Qualified to MSP or PRINCE2 Practitioner Level
Essential criteria
- Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations.
- High analytical and critical thinking skills, the ability to draw qualitative and quantitative data from a wide range of sources and draw conclusions.
- Uses evidence to make improvements, seeks out innovation.
- Leadership, vision, strategic thinking and planning with highly developed political skills.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.
Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
Welsh language skills are desirable
Documents to download
- JDPS English (PDF, 312.2KB)
- SDMP Cymraeg (PDF, 317.0KB)
- OH Form- IG Ffurflen (PDF, 1.2MB)
- NWSSP Recruitment Services Privacy Notice (PDF, 404.2KB)
- NWSSP - About Us (PDF, 6.6MB)
- NWSSP - Our Benefits (PDF, 490.4KB)
- NWSSP - Buddion (PDF, 458.9KB)
- PCGC -Amdanom (PDF, 6.7MB)
- Guidance Notes for Applicants (PDF, 322.5KB)
- Integrated Medium Term Plan 2025-2028 (PDF, 15.1MB)
- Integrated Medium Term Plan 2025-2028 - Cymraeg (PDF, 18.0MB)
Name Scott Lavender Job title Deputy Director of Primary Care Services Email address scott.lavender@wales.nhs.uk Telephone number 07951928019
Education
Postgraduate Degree
Skills
Strategic leadershipChange managementFinancial managementStakeholder managementTransformation projectsAnalytical skillsCritical thinkingCommunication skillsPolitical skillsPrimary care regulatory systemsOrganizational developmentService improvement
About NWSSP Legal & Risk Services
Rhagoraeth ymroddedig ym maes cymorth cyfreithiol Rydym yn darparu cyngor a chynrychiolaeth gyfreithiol ar gyfer pob un o’r cyrff iechyd yng Nghymru. Mae gennym brofiad, gwybodaeth a dealltwriaeth arbenigol o faterion cyfreithiol, gweinyddol a pholisi sy’n effeithio dull gweithredu’r GIG yng Nghymru. Dedicated excellence in legal support We provide legal advice and representation for all of the health bodies in Wales. We have specialist experience, knowledge and understanding of the legal, administrative and policy issues that affect the operation of the NHS in Wales.