Graduate Information Technology (IT)

About the Role

We are looking for a motivated and enthusiastic Graduate Information Technology (IT) professional to join our team. This is an excellent opportunity for recent graduates who are passionate about technology and eager to build a career in IT infrastructure, technical support, systems administration, networking, cloud technologies, and cybersecurity.

You will work alongside experienced IT professionals, supporting business operations while gaining hands-on experience with enterprise technologies. No prior professional experience is required—just a strong interest in IT and a willingness to learn.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Assist with user account management, system access, and password resets.
• Monitor and maintain IT systems, networks, and infrastructure.
• Support software installations, updates, and system maintenance activities.
• Assist with cloud platforms, virtualization, and server administration tasks.
• Help maintain IT documentation, asset inventories, and support records.
• Participate in cybersecurity best practices, including security monitoring and compliance activities.
• Collaborate with internal teams to resolve technical issues efficiently.
• Stay up to date with emerging technologies and industry best practices.

Required Qualifications

• Bachelor's degree in Information Technology (IT), Computer Science, Information Systems, Software Engineering, or a related discipline.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Knowledge of Windows, Linux, or macOS operating systems.
• Familiarity with Microsoft 365, Active Directory, and cloud computing fundamentals.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong organisational skills and attention to detail.
• Ability to work independently and collaboratively within a team.

Preferred Skills (Nice to Have)

• Internship, academic projects, or hands-on labs related to IT support or infrastructure.
• Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).
• Basic knowledge of cybersecurity principles and best practices.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, Cisco CCST, or ITIL Foundation are an advantage.

What You'll Gain

• Structured training and mentorship from experienced IT professionals.
• Hands-on experience supporting enterprise IT environments.
• Exposure to cloud computing, networking, cybersecurity, and system administration.
• Continuous learning and professional development opportunities.
• Career progression into roles such as IT Support Engineer, Service Desk Analyst, Systems Administrator, Network Engineer, Cloud Support Engineer, Infrastructure Engineer, or Cybersecurity Analyst based on performance.

Employment Details

• Seniority Level: Entry Level
• Employment Type: Full-Time
• Job Function: Information Technology, Technical Support, Infrastructure, Systems Administration
• Industries: Information Technology & Services, Financial Services, Healthcare, Telecommunications, Government, Education, Manufacturing, Retail, and Professional Services

Equal Opportunity Employer

We are committed to creating an inclusive workplace where everyone has equal opportunities regardless of race, gender, age, disability, religion, sexual orientation, or background. We welcome applications from all qualified candidates.