Global Engagement & Culture Manager

Global Engagement & Culture Manager

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We’re hiring a Global Engagement & Culture Manager to shape the culture that powers Costa. You will champion employee voice, inclusion and belonging across our global markets, creating an environment where people feel connected, valued and empowered to do their best work.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Global Engagement & Culture Manager there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Global Engagement & Culture Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Driving our global engagement and culture agenda.
• Elevating employee voice through world-class listening and feedback programmes.
• Turning people data into actionable insights that improve business performance.
• Bringing our culture, values and behaviours to life across global markets.
• Leading inclusion and belonging initiatives that create a thriving workplace for all.
• Partnering with senior leaders to embed engagement and employee experience into everything we do.

Who you are

It’s your unique ingredients we’re interested in:

• Drive measurable improvements in employee engagement, inclusion and overall people experience across Costa.
• Build and deliver a best-in-class employee listening and insights strategy, turning feedback into meaningful action.
• Champion Costa’s culture, values and inclusion agenda, ensuring employees feel connected, valued and able to thrive.
• Equip and empower people managers to take ownership of engagement, belonging and team performance.
• Lead engagement, inclusion and ESG-related reporting, governance and compliance requirements.
• Partner with senior leaders, inclusion networks and external partners to embed engagement and inclusion into business priorities and deliver lasting impact.
• Experience supporting large frontline populations within retail, hospitality or other customer-focused environments would be a real advantage.

Where you’ll work

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

For any reasonable adjustments and general queries, please get in touch with costacareers@costacoffee.com