Full-time Sport Advisor ( Sales Assistant)
Requirements
Applicants should be passionate about sports, customer-focused, collaborative, and effective communicators with problem-solving and organizational skills. They should be adaptable, committed to learning, and comfortable working in a dynamic retail environment, including weekends and holidays.
Job Description
At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!
THE JOB
As a Sport Advisor (Sales Assistant), you are the face of our store and the primary connection to our customers. By providing expert advice to everyone from beginners to seasoned athletes, you ensure they leave with the right gear, the right service, and a great experience—whether in-store, online, or beyond.
What You'll Do:
- Deliver exceptional customer experiences by providing tailored product and service solutions:
- Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.
- Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
- Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
- Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
- Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.
- Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:
- Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.
- Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.
- Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
- Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.
- Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
- Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.
We're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport. You are:
- A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.
- Customer-Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual.
- A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.
- An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.
- A Problem-Solver: You're resourceful, adaptable, and able to think critically to find effective solutions to challenges.
- Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.
- Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.
Skills
About Decathlon
We are Decathlon. We bring people together through sport to make wellbeing accessible to all. Since 1976, we have worked to make the benefits of sport affordable, inclusive and accessible to as many people as possible. Today, 103,000 teammates across 80+ territories bring that ambition to life every day. As a global multi-sport, multi-specialist company, we create products and experiences for everyone, from beginners to top athletes. Our expertise and constant drive to innovate help more people find their own way into sport. Because sport goes far beyond performance. It creates connection and builds confidence. That belief shapes what we create and the role we want to play in the communities around us. It also pushes us to rethink how our products are designed and how long they can be enjoyed, with circular models such as repair and resale becoming an increasingly important part of the way we work. Behind it all is a culture shaped by the values we share: Vitality and Generosity, Responsibility and Authenticity. One belief brings us together: sports belong to everyone. It looks different for each of us and that's exactly our point. Ready to Make Sports Yours? 💙
View company profile →