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adidas
Flagship Generalist, Originals Department (Full Time) - adidas LDN Flagship Store, Oxford St, London
London On-site 0-2 yrs exp Sporting Goods 68,757 employees
Consumer ServiceBrand AmbassadorshipConsumer ExperienceProduct KnowledgeBrand Engagement
Requirements
Applicants need at least one year of experience in a sports or fashion retail environment, or in a relevant area of specialization. Experience managing a high-level retail image and delivering in-store consumer experiences is also required.
Job Description
Purpose & Overall Relevance For The Organization
To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store.
To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.
To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
To aid a culture of consumer centricity within the designated consumer touchpoint.
Key Responsibilities
To exhibit consumer service behaviours
Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values
Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.
Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas.
Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint.
Complete all applicable training programs and comply with operational procedures
Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators
Drives a service culture by ensuring all activities are centered on the consumer.
Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
Collaborates with the Flagship Team to actively reduce loss
Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
Delivers a personalised and relevant consumer service at the designated consumer touchpoint
Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
Support in developing and sustaining a positive working culture throughout the store Authorities:
Key Relationships
Consumers, Peers, Store Director, Consumer Experience Team Knowledge,
Skills And Abilities
Requisite Education and Experience / Minimum Qualifications:
Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism.
Experience in managing high level retail image and delivering consumer in-store experience
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store.
To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.
To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
To aid a culture of consumer centricity within the designated consumer touchpoint.
Key Responsibilities
To exhibit consumer service behaviours
Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values
Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.
Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas.
Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint.
Complete all applicable training programs and comply with operational procedures
Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators
Drives a service culture by ensuring all activities are centered on the consumer.
Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
Collaborates with the Flagship Team to actively reduce loss
Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
Delivers a personalised and relevant consumer service at the designated consumer touchpoint
Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
Support in developing and sustaining a positive working culture throughout the store Authorities:
Key Relationships
Consumers, Peers, Store Director, Consumer Experience Team Knowledge,
Skills And Abilities
Requisite Education and Experience / Minimum Qualifications:
Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism.
Experience in managing high level retail image and delivering consumer in-store experience
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
Skills
Consumer ServiceBrand AmbassadorshipConsumer ExperienceProduct KnowledgeBrand EngagementConsumer LoyaltyRetail OperationsEvent ExecutionCommunicationTeam CollaborationLoss PreventionPerformance ManagementCommercial AwarenessContinuous Learning
About adidas
Inspired by our heritage, our brand is rooted in sports and the culture born from it. Headquartered in Herzogenaurach, Germany, we’re a global leader in the sporting goods industry, employing 62,035 worldwide.
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