Requirements
Previous experience in retail, hospitality, or customer service is required, along with an understanding of the premium fashion industry and enthusiasm for the brand. Candidates should communicate well, adapt to business needs, be willing to learn, understand customer needs, and use business systems and technology proficiently; a second language is an advantage.
Job Description
Overview
In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer to drive commercial success.
Responsibilities
- Continuously increase product knowledge
- Follow all provided Collection Training & VM Guidelines
- Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment
- Support in all merchandise related processes (e.g. deliveries & returns)
- Support in all stock take & cycle counts related processesú Be familiar with all company store & individual KPI’s & targets
- Follow all provided action plans to improve productivity
- Supporting in all operations for loss prevention & stock management
- Build & maintain a strong commercial awareness of competitors & local markets
- Proficient utilization of business systems & latest technology
- Follow all company policies (Health & Safety, Store Operations Manual, Retail Teamwear, etc.)
- Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
- Establish a customer centric mindset to ensure customer experience
- Responsible for CRM data gathering & quality management
- Support store management in transaction, complaint & return handling
Qualifications
- Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry
- Passionate & knowledgeable about the brand
- Commercial mindset
- Excellent communication skills at all levels
- Ability to be flexible & adaptable to the need of the business
- Willingness to constantly learn & develop
- Proficient utilization of business systems & latest technology
- High cultural knowledge & awareness
- Perceptive of customer needs
- Fluent in a second language would be an advantage (spoken & written)