Executive Assistant and Office Manager

NEVE JEWELS GROUP

Executive Assistant & Office Manager

Department: Central

Reports to: Global CPO

Location: London (Hatton Garden)

Employment type: Full-time, permanent

About Our Company

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Neve Values

• Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.

• Customer Centric Approach – Every decision starts with our customer, delivering personalised service at every step.

• Earn Trust and Respect – We build trust through honesty, care, and respect in all relationships.

• Experience Led Innovation – We blend tradition and innovation to enhance every jewellery experience.

• Empathy for People and Planet – We act with compassion, sourcing ethically and operating sustainably.

About the Role

We are looking for a proactive, highly organized Executive Assistant to provide excellent day-to-day support to our CEO and Global Chief People Officer, with the scope to support future ExCo team members as the leadership team grows. Alongside this, you will take ownership of the smooth running of our London office, creating an efficient, welcoming and well-organised environment.

This is a hands-on, high-trust role focused on diary and meeting coordination, travel, practical administration, anticipating needs and ensuring actions are followed through. It does not involve managing or monitoring executives’ email inboxes. You will be comfortable working directly with senior leaders to agree priorities, and independently coordinating with stakeholders to get things done.

How You’ll Contribute

Executive Assistant Support

• Manage complex diaries and coordinate meetings for the CEO and Global Chief People Officer,; proactively resolve clashes and protect time for key priorities.

• Organise domestic and international travel, including flights, accommodation, transfers, itineraries and changes at short notice.

• Coordinate leadership meetings, agendas, rooms, technology, materials and logistics; capture and track actions where required.

• Prepare and format administrative materials, working from content supplied by executives and teams.

• Liaise professionally with internal and external stakeholders to schedule meetings, obtain information and progress agreed actions.

• Anticipate upcoming commitments, identify practical issues early and offer solutions.

• Handle sensitive business and people-related information with discretion and sound judgement.

Office Management & Workplace Experience

• Take ownership of the day-to-day running of the Hatton Garden office, ensuring a professional, safe and welcoming workplace.

• Manage office supplies, equipment, meeting rooms, facilities issues, repairs and service providers.

• Coordinate visitors, deliveries, office access and practical arrangements for team and leadership events.

• Support new-starter office onboarding, workspace readiness and relevant workplace administration.

• Maintain appropriate office procedures and coordinate health, safety and security requirements.

• Manage supplier relationships, track office costs and invoices, and support sensible budget control.

Ways of Working

• Balance executive support with office priorities, communicating clearly when competing demands require decisions.

• Build effective relationships across teams and geographies, maintaining momentum without unnecessary bureaucracy.

• Spot opportunities to simplify processes, improve coordination and make the office and leadership team more effective.

Who We’re Looking For

• Proven experience as an Executive Assistant supporting senior executives, ideally alongside office or workplace management responsibilities.

• Excellent diary, meeting and international travel coordination skills, with exceptional attention to detail.

• Confident prioritizing multiple leaders’ needs and working independently in a fast-moving, changing environment.

• Proactive, resourceful and solutions-focused; able to anticipate rather than simply respond to requests.

• Professional communicator with strong stakeholder skills, judgement and discretion.

• Comfortable using Google Workspace, Microsoft Office and calendar, travel and collaboration tools.

• Practical, service-minded and happy to take ownership of both executive support and hands-on office tasks.

What We Offer

• Join a fast-growing business where your contributions matter and your ideas are valued.

• A supportive, transparent environment that encourages innovation and excellence.

• Hybrid working: 3 days a week in our Hatton Garden office and 2 days working from home.

• Flexible hours: start between 8am and 10am and finish between 4pm and 6pm.

• Vitality private healthcare; an extra day off for your birthday; Perkbox benefits.

• 25 days’ annual leave plus bank holidays, and enhanced maternity and paternity leave.

Next Steps

Shortlisted candidates will be invited to an initial phone screening with our Talent Acquisition team, followed by interviews with the hiring manager and relevant stakeholders. We aim to provide regular updates and feedback throughout the process. Due to application volumes, we may only be able to respond to shortlisted applicants.

Our Commitment to Diversity & Inclusion

Neve Jewels Group is an equal opportunity employer. We are committed to an inclusive workplace that respects and supports individuals from all backgrounds. If you do not meet every requirement, we still encourage you to apply.

Visa Sponsorship: Neve Jewels Group offers visa sponsorship for eligible candidates applying from India, subject to applicable UK immigration requirements.