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Sungrow Europe
EV Field Service Engineer - UK
Milton Keynes On-site 2-5 yrs exp Renewable Energy Equipment Manufacturing 733 employees
Electrical TroubleshootingTCP/IP NetworkingOCPPModbus-TCPRemote Diagnostics
Requirements
Candidates need hands-on experience in electrotechnical or electrical engineering with strong networking knowledge (TCP/IP, OCPP, Modbus). Proficiency in English and the ability to travel up to 60% of the time within the UK is required.
Job Description
Your mission
Welcome to your new opportunity with Sungrow!
As an EV Field Service Engineer, you will play a crucial role in supporting our customers and ensuring the reliable operation of Sungrow EV charging solutions across the UK. You will be a trusted technical partner, delivering remote and on-site support while helping customers get the most from our products.
This is an exciting opportunity to become one of our early EV engineering specialists in the UK. You will have significant scope for career growth, including the potential to help build and lead a local EV engineering team in the future.
Please note that this role involves up to 60% travel, with approximately three days per week spent on customer sites.
Your Responsibilities
Customer Service
Device Monitoring & Remote Diagnostics
Quality Issue Reporting
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
With 870+GW of clean power presently installed worldwide, we are on the road to success!
Welcome at Sungrow
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!
Welcome to your new opportunity with Sungrow!
As an EV Field Service Engineer, you will play a crucial role in supporting our customers and ensuring the reliable operation of Sungrow EV charging solutions across the UK. You will be a trusted technical partner, delivering remote and on-site support while helping customers get the most from our products.
This is an exciting opportunity to become one of our early EV engineering specialists in the UK. You will have significant scope for career growth, including the potential to help build and lead a local EV engineering team in the future.
Please note that this role involves up to 60% travel, with approximately three days per week spent on customer sites.
Your Responsibilities
Customer Service
Device Monitoring & Remote Diagnostics
- Proactively monitor commissioned EV chargers remotely to identify potential issues.
- Diagnose and resolve charger malfunctions, communication issues, and electrical, electronic, or control-system faults.
- Troubleshoot communication with local inverters, energy meters, onboard controllers, and customer SCADA systems.
- Clearly explain issues and resolutions to customers, building confidence in Sungrow products.
- Implement proactive actions—including remote reboots, configuration changes, and firmware updates—to maximise fleet availability and minimise downtime.
- Align commissioning activities for new EV chargers with customer requirements.
- Provide clear remote guidance and support for commissioning tasks.
- Plan and coordinate on-site commissioning with installers, electricians, platform technicians, and other stakeholders.
- Integrate EV chargers into customer systems, including local grids, EMS controllers, OCPP backends, and shared-meter arrangements.
- Configure systems to ensure safe, reliable, and seamless operation.
- Lead on-site troubleshooting for complex technical issues and replace faulty components in compliance with electrical safety regulations.
- Develop strong expertise in Sungrow monitoring and diagnostic tools.
- Use these tools to identify potential issues early and support proactive maintenance.
Quality Issue Reporting
- Identify and document recurring quality issues for Product, R&D, and Manufacturing teams.
- Contribute practical field insights that support continuous product improvement.
- Maintain accurate customer, service, and issue records in internal systems.
- Support improvements to internal data-processing methods and platforms to strengthen performance evaluation and fault detection.
- Hands-on experience in an electrotechnical or electrical engineering field, with strong practical troubleshooting and analytical skills.
- A genuine interest in green technology and EV charging infrastructure.
- Strong knowledge of TCP/IP networking and experience using command-line tools to diagnose network issues.
- Experience with OCPP and Modbus-TCP communication protocols is highly desirable.
- Ability to interpret electrical single-line diagrams to diagnose system performance and faults.
- Technical proficiency in Microsoft Excel and/or professional statistical-analysis software; Linux knowledge is a strong advantage.
- Excellent communication skills, including the ability to support non-technical customers in troubleshooting situations.
- English proficiency at B2 level or above is required. Additional European languages are advantageous.
- Must be based in the United Kingdom and able to travel extensively across the country, with occasional international travel for training or troubleshooting.
- Existing right to work in the UK is required; visa sponsorship or relocation may be considered for exceptional candidates.
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
With 870+GW of clean power presently installed worldwide, we are on the road to success!
Welcome at Sungrow
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Want to know more? Check out what working with us is like!
Skills
Electrical TroubleshootingTCP/IP NetworkingOCPPModbus-TCPRemote DiagnosticsCommissioningSingle-line DiagramsMicrosoft ExcelLinuxCustomer ServiceEV Charging InfrastructureSCADA Systems
About Sungrow Europe
Founded in 1997, Sungrow Power Supply Co., Ltd. is a leading global renewable energy company specializing in the R&D, production, sales, and services of renewable energy equipment. Sungrow operates in more than 100 countries and regions worldwide, with 20+ international subsidiaries, 4 major manufacturing bases, and 7 R&D centers. With strong global presence and continuous innovation, Sungrow has been honored with numerous awards, including “Global Top 500 New Energy Enterprises”, “The World's Most Bankable PV Inverter and Energy Storage Company (BloombergNEF).”, “Best Employer Brand among Globalized Enterprises”, and “MSCI ESG Rating AAA”. Looking ahead, Sungrow will remain committed to its mission of “Clean power for all,” to bridge to a sustainable future while building a trusted, world-renowned brand.