Documentation and Playbook Specialist

About the job

The Wissen team continues to expand its footprint in the USA, Canada, UK, Australia, and India. More openings to come as we continue to grow the team!

Please read below for a brilliant career opportunity.

Role: Documentation and Playbook Specialist

Title: Associate/AVP

Location: London, UK

Experience: 3-5 Years

Mode of Work: Onsite

Required skills:

• 3-5 years of experience in technical writing, business documentation, or documentation management, preferably within financial services.
• Strong experience creating and maintaining technical, operational, or governance documentation.
• Experience developing Business Continuity and/or Disaster Recovery playbooks is highly preferred.
• Strong understanding of BC/DR documentation structures, recovery procedures, escalation paths, dependencies, and contact trees.
• Experience with AI-assisted drafting and documentation tools.
• Advanced proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.
• Strong document management and version-control skills.
• Ability to review complex information and convert it into clear, structured, and easy-to-follow documentation.
• Excellent written English with strong grammar, formatting, and attention to detail.
• Experience maintaining documentation to consistent quality standards in a high-volume environment.
• Ability to work effectively with SMEs and incorporate technical feedback into final documentation.
• Understanding of Operational Resilience and Business Continuity concepts.
• Ability to manage multiple documentation deliverables and meet tight deadlines.
• Strong organizational and communication skills.

Preferred Qualifications

• Experience working within a large financial institution, investment bank, or regulated financial-services organization.
• Experience supporting Operational Resilience, Business Continuity, or Disaster Recovery programmes.
• Knowledge of DORA, PRA, or other financial-services regulatory frameworks.
• Experience preparing regulatory evidence and audit documentation.
• Familiarity with EMEA regulatory requirements.
• Experience with document repositories, collaboration platforms, and enterprise document-management systems.
• Experience using AI tools to accelerate documentation while maintaining SME validation and governance controls.

Benefits:

• Healthcare insurance for you and your family (medical, dental, vision).
• Short / Long term disability insurance.
• Life Insurance.
• Accidental death & disability Insurance.
• 3 weeks of Paid Time Off.
• Support and fee coverage for immigration needs.
• Remote office set up stipend.
• Support for industry certifications.
• Additional cash incentives.
• Re-skilling opportunities to transition between technologies.

Schedule: Monday to Friday

Work Mode: Hybrid

Job Type: Full-time

We are: A high end technical consulting firm built and run by highly qualified technologists. Our workforce consists of 5000+ highly skilled professionals, with leadership from Wharton, MIT, IITs, IIMs, and NITs and decades of experience at Goldman Sachs, Morgan Stanley, MSCI, Deutsche Bank, Credit Suisse, Verizon, British Telecom, ISRO etc. Without any external funding or investments, Wissen Technology has grown its revenues by 100% every other year since it started as a subsidiary of Wissen Group in 2015. We have a global presence with offices in the US, India, UK, Australia, Mexico, and Canada.

You are: A true tech or domain ninja. Or both. Comfortable working in a quickly growing profitable startup, have a “can do” attitude and are willing to take on any task thrown your way.

You will:

• Develop and promote the company’s culture of engineering excellence.
• Define, develop and deliver solutions at a top tier investment bank or another esteemed client.
• Perform other duties as needed

Your Education and Experience:

• We value candidates who can execute on our vision and help us build an industry-leading organization.
• Graduate-level degree in computer science, engineering, or related technical field
• Wissen embraces diversity and is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, skills, and abilities. We believe that the more inclusive our team is, the better our work will be. All qualified applicants, including but not limited to LGBTQ+, Minorities, Females, the Disabled, and Veterans, are encouraged to apply.

About Wissen Technology:

The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for diverse industries, including Banking, E-commerce, Telecom, Healthcare, Manufacturing, and Energy. We help clients build world-class products. We have offices in the US, India (Bangalore, Hyderabad, Chennai, Gurugram, Mumbai, Pune), UK, Australia, Mexico, Vietnam, and Canada.

We empower businesses with a dynamic portfolio of services and accelerators tailored to today’s digital demands and based on future ready technology stack. Our services include Industry Leading Custom Software Development, AI-Driven Software Engineering, Generative AI & Machine Learning, Real-Time Data Analytics & Insights, Interactive Data Visualization & Decision Intelligence, Intelligent Process Automation, Multi-Cloud & Hybrid Cloud Strategies, Cross-Platform Mobile Experiences, CI/CD-Powered Agile DevOps, Automated Quality Engineering, and cutting-edge integrations.

Certified as a Great Place to Work® for five consecutive years (2020-2025) and recognized as a Top 20 AI/ML vendor by CIO Insider, Wissen Group has delivered multimillion-dollar projects for over 20 Fortune 500 companies. Wissen Technology delivers exceptional value on mission-critical projects through thought leadership, ownership, and reliable, high-quality, on-time delivery.

Our industry-leading technical expertise stem from the talented professionals we attract. Committed to fostering their growth and providing top-tier career opportunities, Wissen ensures an outstanding experience and value for our clients and employees.

We Value:

• Perfection: Pursuit of excellence through continuous improvement.
• Curiosity: Fostering continuous learning and exploration.
• Respect: Valuing diversity and mutual respect.
• Integrity: Commitment to ethical conduct and transparency.
• Transparency: Open communication and trust.

Website: www.wissen.com

Glassdoor Reviews: https://www.glassdoor.com/Reviews/Wissen-Reviews-E2587444.htm

Wissen Thought leadership: https://www.wissen.com/articles/

Latest in Wissen in CIO Insider:

https://www.cioinsiderindia.com/vendor/wissen-technology-setting-new-benchmarks-in-technology-consulting-cid-1064.html

Employee Speak:

https://www.ambitionbox.com/overview/wissen-technology-overview

LinkedIn: https://www.linkedin.com/company/wissen-technology

About Wissen Interview Process:

https://www.wissen.com/blog/we-work-on-highly-complex-technology-projects-here-is-how-it-changes-whom-we-hire/

Wissen: A Great Place to Work

https://www.wissen.com/blog/wissen-is-a-great-place-to-work-says-the-great-place-to-work-r-institute-india

https://www.wissen.com/blog/here-is-what-ownership-and-commitment-mean-to-wissenites/

Wissen | Driving Digital Transformation

A technology consultancy that drives digital innovation by connecting strategy and execution, helping global clients to strengthen their core technology.