Director, Product Experience

Job Description

Lead the end-to-end experience of a unified, AI-enabled catastrophe risk modeling platform and ecosystem for the insurance and reinsurance industry, across UI, APIs, and AI interactions, and lead the team that designs it.

Position Overview

We are seeking a Director, Product Experience to define how customers experience and derive value from our evolving SaaS platform. Our users are insurance and reinsurance professionals working in complex, data-intensive workflows. The role elevates UX beyond screen design into the full customer journey across graphical interfaces, APIs, conversational experiences, AI assistants, and agents and full platform coherence.

You will lead the UX and Product Design team and partner with Product Management and Engineering early in product definition. The successful candidate will combine customer-centered design leadership with systems thinking and practical experience shaping modern SaaS and AI-enabled product experiences

Why This Role Matters

Our product experience is evolving from separate, primarily application-level workflows toward an integrated SaaS ecosystem supporting graphical, programmatic, conversational, AI-assisted, and agentic interactions. This leader will help ensure the transformation is organized around coherent customer journeys and outcomes, regardless of the interface or capability through which value is delivered.

Responsibilities

Define the vision, principles, and standards for the end-to-end experience of a unified SaaS product.

Lead, manage, and develop the UX and Product Design team, including UX engineers, with a focus on coaching and professional growth. Oversee design quality, accessibility, research, design-system governance, capability building, and capacity planning.

Own end-to-end customer journeys across workflows, graphical interfaces, APIs, and AI interactions, with a view broader than any single screen or feature.

Determine how interaction modes should work together and when experiences should be graphical, programmatic, conversational, AI-assisted, autonomous, or a combination.

Ensure existing and acquired capabilities come together as coherent customer experiences rather than separate product or technology features.

Use customer research, journey mapping, prototyping, and validation to identify friction and inform major product decisions. Establish experience metrics and measurement frameworks that connect usability, customer satisfaction, adoption, task effectiveness, and workflow efficiency to product and business outcomes.

Define human-AI experience principles covering assistance, autonomy, transparency, trust, customer control, explainability, and handoffs.

Anticipate how AI will reshape customer workflows and the division of work between people and software.

Partner strategically with Product Management and Engineering, connecting customer outcomes, experience strategy, and technical feasibility.

Qualifications

10+ years of experience in Product Experience, UX, Product Design, Service Design, or a related discipline, including 5+ years leading design or product experience teams.

Experience defining end-to-end journeys across complex products, platforms, or ecosystems, with a perspective broader than individual screens and features.

Demonstrated experience integrating multiple products, capabilities, or workflows into a coherent customer experience.

Demonstrated, hands-on experience shaping AI-enabled product experiences, such as AI assistants, copilots, or agentic features.

Working knowledge of conversational interfaces, AI-assisted workflows, APIs, and emerging agentic interaction models, including MCP-enabled capabilities, applied to product experience decisions.

Expertise in customer research, experience strategy, journey mapping, interaction design, prototyping, usability, accessibility, and design systems.

Experience evolving team capabilities for new product and technology environments.

Ability to partner effectively with senior Product Management, Engineering, and Architecture leaders.

Strong systems thinking, communication, influence, and storytelling skills.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability or any other characteristics protected by applicable law. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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