Director of Participant Strategy & Engagement
Requirements
Candidates must have a BSc or above in Life Sciences or related experience, with extensive recent experience in clinical trial recruitment and NHS site engagement. Strong leadership skills and a deep understanding of clinical research regulatory requirements are essential.
Job Description
Main duties and responsibilities
General Leadership
- Set strategic direction for the identification, attraction, engagement, enrolment, and retention of participants across all studies, and lead the execution of the strategy.
- Accountable for the efficient and profitable operation of the departments under their accountability.
- Accountable for the systems and processes underpinning the recruitment of participants, including a project to replace the current recruitment platform.
- Lead and mentor a multidisciplinary team, fostering a collaborative and productive work environment.
- Create a proactive culture where all individuals are accountable and address issues early.
- Set and monitor individual and team performance goals.
- Develop and align plans with organisational goals and study pipelines, including connecting the processes, systems, accountability, and MI.
- Lead cross-functional meetings and manage resources, including budgets.
- Accountable for the entire participant engagement and recruitment budget, ensuring contracts are appropriately quoted to sponsors and delivered within the budget, including ensuring changes in contractual scope.
- Monitor and report performance metrics (KPIs) and implement adjustments early if projections demonstrate targets will not be met, ensuring contractual targets are met or exceeded.
- Build and analyse the participant flow of each clinical trial, illustrating the progress of participants through each stage of the trial, from recruitment to data analysis. For each cohort of each trial, state the losses and exclusions after randomisation, together with reasons (CONSORT criteria).
- Proactively analyse reasons for screening failures to improve engagement and recruitment efforts.
- Ensure teams understand protocols and regulations.
- Lead training and quality improvement initiatives, ensuring individuals are skilled and processes are operating optimally.
- Oversee participant databases and feedback systems.
- Be accountable for participant complaints and escalations.
- Be the most senior contact for internal and external stakeholders.
- Build partnerships with organisations that can support our purpose, such as the NIHR, Healthcare Central London (HCL).
- Engage with Key Opinion Leaders to build the company’s reputation and enlist support for our clinical trials.
- Enhance the company’s and department’s reputation.
- Ensure a culture of quality within the organisation, supported by Continuous Process Improvement, by leading and overseeing waste elimination, process simplification, standardisation for consistency, and automation where possible.
- Develop and maintain process maps for the accountable departments.
- Lead and implement at least two significant quality improvement projects per year.
- Proactively monitor industry regulations and trends, and competitors, to continuously learn and improve operational delivery.
- Oversee Focus Groups and feedback processes.
- Support the preparation, conduct and follow-up required for audits and inspections.
- Ensure CRM and other digital tools within the areas of accountability comply with GDPR and PECR requirements.
- BSc or above in Life Sciences or a related subject, or relevant experience in a similar role.
- Strong understanding of regulatory requirements in clinical research.
- Knowledge of population sciences, healthcare, or the NHS.
- Strong leadership and strategic planning, including successfully coaching and mentoring multi-disciplined teams.
- Extensive and recent clinical research experience in clinical trial recruitment.
- Experience in recruiting from NHS sites.
- Experienced in managing budgets.
Education
Skills
About Richmond Pharmacology
At Richmond, we're on a mission to transform healthcare by delivering faster answers and turning hope into tangible solutions. With over two decades of experience, we've perfected the art of precision, discipline, and innovation in clinical research. Our commitment goes beyond our name – it's a promise to drive progress, elevate patient care, and break down barriers that stand between patients and life-changing treatments. From innovative trial protocols to leveraging our London location and extensive patient database, we're dedicated to making a real impact. Join us in embracing this exciting change. As Richmond, we're shaping a healthier, brighter future, one breakthrough at a time. Stay connected and follow us for updates on our journey of innovation, healing, and hope. #Richmond #FasterAnswers Specialist services: * Early phase adaptive studies including First-In-Human * Cardiac Safety/Intensive ECG/Thorough QT studies * Ethnic Bridging studies * Early phase patient studies (therapeutic and non-therapeutic). Full service: * Consultancy and Expert Advice * Protocol Writing & CRF Design * Regulatory and Ethics Committee Applications * Healthy Volunteer/Patient Recruitment for Phase I-IV * Clinical Conduct, Pharmacy services * Safety Laboratory and Bioanalytical services * Data Management & Statistics and Report Writing
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