Digital Product Manager - Web Platforms & Products

Digital Products Manager - Web Platforms & Products

Salary Range: £53,919-£57,150

Please attach your CV and a supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria listed in the Person Specification for this role.  

About Us

Newham is a place that is full of potential and brimming with energy and talent. Proud to be one of the youngest and most diverse boroughs anywhere in the UK, 72% of our residents are from ethnically diverse communities, speaking over 220 languages and our population of 351,000 is growing at a rate of 14%, the third highest rate of growth in London.

In recent years we have seen unparalleled levels of investment, growth, and interest in our Borough, but for all our successes, Covid-19 laid bare the endemic inequality that exists in our borough and how now, the Cost of Living crisis is exacerbating that. That’s why we are working towards Building a Fairer Newham, focused on economic security, health, equality and the environment.

About the Role

Not many places offer the whole package – we can. Newham is an exciting place to be and to build your career and help improve the digital services our residents use every day.

Working within our Digital Service and reporting to the Lead Digital Products Manager, you will manage and continuously improve our resident-facing web products, including Newham.gov.uk, the Newham Co-Create engagement platform and the Council chatbot.

You will own the roadmaps and prioritised backlogs for these products, turning user needs and service priorities into practical improvements. You will prioritise website improvement requests, help shape website standards and information architecture, and make informed decisions about new or improved website features. Working with web editors, software engineers, service designers and suppliers, you will help deliver accessible, reliable and user-friendly services.

The role combines product management with collaboration across the Council. You will collaborate with services to make effective use of our digital platforms, develop guidance, coordinate improvements and monitor supplier performance. You will be accountable for ensuring website accessibility issues are tracked, prioritised and addressed, and work with relevant teams to support website governance and compliance requirements. You will use research, website and forms analytics, and resident feedback to measure results and drive continuous improvement.

This role offers the opportunity to take ownership of established digital products, utilising your product management skills and make a visible difference to residents and colleagues.

About You

You have experience managing web platforms in a local authority or similar public sector environment and delivering improvements that make services easier to use. You can translate user and business needs into clear product goals, maintain a prioritised backlog and develop roadmaps that balance value, delivery capacity and technical constraints.

You understand user-centred design, accessibility and agile delivery, and can apply these principles throughout the product lifecycle. You are comfortable using research, customer journeys and performance data to identify problems, test ideas, prioritise improvements and measure whether changes have worked.

You build effective relationships with technical colleagues, service teams and suppliers. You can explain requirements clearly, negotiate competing priorities and give multidisciplinary colleagues the direction they need to deliver agreed outcomes.

Experience with websites, content management systems or resident engagement platforms is a key criteria for this role. You will understand how digital tools support local government/public services and be able to help colleagues adopt them through practical guidance and support.

You are organised, curious and proactive, with the confidence to take ownership of product standards, roadmaps and priorities. You have the ability to make day to day product decisions, manage product risks and dependencies, and escalate issues with clear recommendations where appropriate. Above all, you are committed to inclusive digital services that deliver measurable benefits for Newham’s residents.

 Benefits

• Flexible working arrangements including offices in Newham Dockside and working from home. (60% Office/40% Home)
• Generous pension allowance (with employer contributions of up to 8%)
• Access to Newham Rewards employee benefits scheme
• Access to Salary Sacrifice Vehicle Leasing scheme
• Employee Assistance Programme
• Eye test and Flu vouchers

If you have any questions, please contact Tosin Etti, Lead Digital Product Manager:  tosin.etti@newham.gov.uk

 

Please view JD here

Closing date: 19th November 2026 (This Job may close early if we receive a high number of applications)

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

At Newham, our ​HEART values​ shape how we lead, collaborate and deliver for residents. We are looking for candidates who demonstrate inclusive and authentic leadership, are committed to achieving excellent outcomes, embrace innovation and continuous improvement, and work collaboratively across organisational boundaries. Most importantly, we want employees who share our commitment to serving diverse communities with integrity, accountability and a strong focus on equity and inclusion.

If you are applying for a management role, we encourage you to review our Managers' HEART Charter, which outlines the leadership expectations and behaviours that support our values in practice.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east.  It is well connected  by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.