Requirements
Seeking a self-motivated and people-focused leader with a passion for developing others and driving team performance. Candidates should thrive in a fast-paced environment and be committed to achieving exceptional customer results.
Job Description
We're excited to offer an excellent permanent opportunity to join our Digital Experience Centre as a Team Manager within our Contact Centre.
This is a rewarding leadership role where you will inspire, coach and develop a team of colleagues to deliver outstanding customer experiences while championing The Standard in every interaction. You will create a positive, inclusive and high-performing culture, ensuring your team consistently delivers a Simply Brilliant Experience and achieves the right outcomes for our customers and the Society.
We're looking for a self-motivated, enthusiastic and people-focused leader who is passionate about developing others, driving performance and creating exceptional customer outcomes. If you thrive in a fast-paced environment and enjoy leading teams to success, we'd love to hear from you.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.