Desktop Support Engineer

The Role

You’ll take ownership of on-site IT support for a key Central London client, acting as a trusted technical escalation point and ensuring a fast, reliable and proactive service.

This is a hands-on role where you’ll:

• Resolve and escalate tickets with a focus on same-day outcomes
• Support user onboarding/offboarding and ensure seamless delivery
• Act as the go-to escalation support for Service Desk teams
• Maintain ITSM processes (incident, change, problem management)
• Manage patching, vulnerability and security processes
• Proactively identify and fix root causes to reduce ticket volume
• Work closely with a remote team while owning the on-site experience

Tech Environment

• Microsoft 365 / Azure AD
• Active Directory, Windows Server, GPO
• Windows Desktop & Software Deployment
• Basic networking (LAN, firewalls, troubleshooting)
• ITSM platforms (ideally ConnectWise)

What We’re Looking For

• 4+ years experience with experience in professional services or MSP
• Proven experience in Desktop / IT Support
• Strong troubleshooting across Microsoft environments
• Excellent communication – able to work with senior stakeholders
• Highly organised with strong prioritisation skills
• Calm under pressure with a proactive mindset
• Comfortable working on-site while collaborating with remote teams

What’s on Offer

• £40,000 – £45,000
• Training & certifications
• 33 days holiday
• Device scheme (refreshed every 3 years)
• Collaborative, high-performing team environment

If you’re looking to step into a role where you can take ownership, grow your technical exposure, and make a real impact, apply or message me directly.