Requirements
Candidates must have 3-5 years of experience in Deal Desk, Sales Operations, or Commercial Operations, specifically supporting complex B2B or SaaS deals. Proficiency in CRM systems like Salesforce and CPQ tools is required, along with strong interpersonal skills for managing multi-regional stakeholders.
Job Description
Role: Deal Desk Coordinator - EMEA and APAC
Department: Commercial Operations
Location: London (Hybrid)
Reports into: Revenue Operations Manager
Contract: Full Time
About the role
We are seeking an ambitious, highly organised, and commercially minded Deal Desk Coordinator to support our sales organisation in structuring, coordinating, and closing complex deals. Supporting our EMEA and APAC regions while working London hours, this role acts as a central hub between Sales and key internal teams (Legal, Procurement, Operations, Finance, and Systems) to ensure deals are accurately quoted, approved, enabled, and smoothly handed over for execution.
The ideal candidate is an ambitious individual who thrives in a fast-paced, dynamic, and cross-functional environment, bringing strong attention to detail, process discipline, commercial acumen, and a collaborative mindset to support deal velocity and quality.
Why This Role Is Interesting
This role offers a unique opportunity to sit at the high-impact intersection of Sales, Legal, Finance, and Operations within an Emmy award-winning visual technology leader. Supporting complex, high-value deals ($200k+) across the dynamic EMEA and APAC regions, the Deal Desk Coordinator acts as a strategic business partner driving deal velocity, structuring innovative commercial terms, and gaining broad cross-functional visibility in a fast-paced, growth-oriented environment.
What you will do
- Support Sales with deal structuring, pricing configurations, and quote creation for complex opportunities across the EMEA and APAC regions.
- Ensure deal terms, pricing, and commercial assumptions align with internal policies and approval frameworks.
- Prepare and maintain accurate deal documentation within Salesforce, tracking deal progress, approvals, escalations, and timelines.
- Act as the primary point of coordination between Sales and internal teams throughout the deal lifecycle.
- Partner with Legal to route, track, and finalise contracts, NDAs, Statements of Work, and non-standard terms.
- Work closely with Finance on pricing approvals, billing setup, credit checks, and revenue recognition requirements.
- Liaise with Operations on service readiness, delivery alignment, customer onboarding, third-party dependencies, and smooth post-signature handover.
- Ensure all required internal approvals are obtained prior to deal close, preparing clear deal summaries and handover packages for delivery teams.
- Maintain data accuracy across Salesforce, CPQ, and contract management systems, identifying opportunities to streamline deal workflows, reduce cycle time, and improve cross-functional collaboration.
- Support the regional forecasting cadence by keeping opportunity stages, close dates and deal values current and accurate in Salesforce, giving Sales and Finance leadership a number they can trust.
- Drive system and process enablement initiatives, including training sales teams on new processes and workflows to enhance tool adoption and optimize commercial operations.
Experience we are looking for
Required
- 3-5 years experience in a Deal Desk, Sales Operations, Sales Support, or Commercial Operations role.
- 3-5 years experience supporting complex ($200k+ and cross territories) or non-standard deals in a B2B, SaaS, or services environment.
- Strong understanding of sales processes, deal structuring, quoting, approval workflows, and cross-functional deal coordination.
- 3-5 years hands-on experience using CRM systems (ideally Salesforce), CPQ tools, and contract management systems.
Preferred
- Experience supporting or contributing to forecast calls or pipeline reviews, with the confidence to flag risk on a deal to a Sales Manager directly.
- 1-2 years managing multi-regional stakeholders (supporting EMEA and APAC regions while working London hours).
Skills, behaviours and values we are looking for
- Strong Interpersonal Skills: Builds rapport quickly across very different personality types, from assertive Sales Managers to detail-focused Finance and Legal contacts. Comfortable holding a firm line on process with a senior stakeholder who is pushing back, without the relationship souring.
- Dynamic & Resilient: Excel in a dynamic, cross-functional environment alongside diverse teams and priorities, collaboratively adapting your approach to support different stakeholders and meet key deal goals.
- High Level of Attention to Detail: Able to keep reports, Salesforce data, quotes, and contract documentation meticulous and up to date.
- Collaborative & Dependable: Both a team player and an autonomous agent who builds strong, trust-based working relationships across Legal, Finance, Operations, and Sales.
- Excellent Communication: Strong written, verbal, and diplomatic communication skills with the confidence to interact with cross-functional stakeholders.
- No Ego: Approachable, authentic, and humble.
About Disguise
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.
Watch our showreel
Don’t Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
- Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
- Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
- Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
- Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
- Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.
Our benefits
- We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
- Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
- Hybrid working between home and our offices (dependent on role and location)
- Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
- Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
- Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
- Training, coaching & mentoring