Hays
Customer Support Manager (Mat cover)
Requirements
Applicants need at least two years of customer service or customer management experience, previous team management or supervisory experience, and essential Salesforce experience. They should have strong B2B communication, organization, time management, and attention to detail, and be available immediately or within a week and within driving distance of Farnborough.
Job Description
Customer Support Manager - 10 Month FTCFarnborough | Hybrid | £35,000-£38,000 | Immediate Start
Are you an experienced Customer Support Manager looking for your next opportunity?We're recruiting for a 10-month maternity cover contract with an established business based in Farnborough. This is a varied, hands-on role combining customer support, team management, sales administration and supplier coordination.
An immediate start is essential to allow for a full handover with the current manager.
What you'll be doing:
- Managing a busy B2B customer support inbox
- Acting as a key point of contact for customers and suppliers
- Providing day-to-day support to the Sales team
- Managing and supporting members of the Customer Support team
- Handling customer queries and complaints through to resolution
- Supporting quotes, contracts, renewals and invoicing
- Ensuring customer requests and internal actions are followed up promptly
- Managing supplier portals, purchase orders and general administration
- Juggling multiple priorities in a fast-paced environment
What we're looking for:
- Minimum 2 years' customer service/customer management experience
- Previous team management or supervisory experience
- Salesforce experience is essential
- Confident B2B communication skills
- Excellent organisation and time management
- Strong attention to detail
- Self-sufficient and comfortable taking ownership
- Able to switch between different responsibilities and priorities
- Immediately available or able to start at very short notice
** Please only apply if you live within driving distance to Farnborough, you are available immediately or on short notice (no more than a week) and if you have relevant Customer service / management experience**
£35,000-£38,000 | 10-month FTC | Hybrid working | FarnboroughA fantastic opportunity for an experienced Customer Support professional who enjoys variety, responsibility and working across different areas of a business.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Skills
About Hays
At Hays, we believe that the right job can transform a person's life - and the right person can transform a business. From career‑defining opportunities to complex workforce strategies, we connect ambition with opportunity - helping people and organisations reimagine what’s possible. Every year we place over 200,000 professionals into new roles. Whether it’s a permanent role or a temporary contract, our specialist consultants provide tailored advice and market intelligence to accelerate careers, from emerging talent to executive leadership. For organisations, our expert teams build recruitment and workforce solutions shaped by real-time market insights, local expertise and the scale of a world leading specialist in white collar hiring. With operations in 30 countries, over 200 offices and 9,500 colleagues worldwide, we fill around 1,000 roles every working day. The future of work isn’t something we’re waiting for. We’re creating it every day.